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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hair dryer in room. No fitness facility on site
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time while you were here, but we're sorry for not meeting some of your expectations. Please know the items such as hairdryers are kept at the front desk and are always complimentary. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
We had difficulty with the toilet. First it ran all day and night. It was fixed and a day later it would not flush at all. Could use a bit of care.
Business response:
Thank you for posting a review of your stay. We're sorry for the inconvenience you had in your room and for not being able to resolve the problem to your satisfaction. Please be assured that we have discussed your feedback with our maintenance team to fix the issue with the toilet immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
staff was not friendly, continental breakfast was terrible with signs that said only 2 cups of coffee and terrible little muffins (only take 2). No essentials in the room, not even a hair dryer or coffee pot. Had to get them from the office. Kitchen has nothing in it. Has to be ordered. Heat/air didn't work correctly. We booked for 2 nights, only stayed 1. Would not go back.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Good location but old and bed was terrible. Few tv channels and generally needs work
Business response:
Thank you for being our guest. We are pleased to know you liked our location, but we are sorry for the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Very loud road noise. No ice machine. Decent area.
Business response:
Thank you for evaluating your stay. We are pleased to know you liked our location and had a pleasant stay, but we are sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to welcoming you back i... read more
Fairly nice property located in a great location. The staff was very nice. Check-in process very slow and needs Improvement. I had to wait 15 minutes with only one person ahead of me. And I walked in in the middle of their process. No ice machines. No ice trays.
Business response:
Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall and liked our location. However, we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you again for your review. We hope you will be back to see us again soon. Sinc... read more
You could see out around the door. Poor door seal. The floor had dirt around the edges. The bathtub was rusting and had paint peeling from the inside. It did serve it's purpose of a quick overnight stay.
Business response:
Thank you for choosing our hotel for an overnight stay. We're sorry for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the concerned teams in order to fix this immediately. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
wide array of rooms. Mine was sheltered and quiet. Easily accessible
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,549 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.