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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place Loved everything about it. Clean, great location right on the ocean, beautiful place to sit outside and eat your breakfast. Cookies at night were the best.
Business response:
Thank you for taking time out of your day to share your experience at Value Place Provo. We are very happy to hear that you found our hotel very clean, our staff friendly and that your room met your needs; it is certainly something we take great pride in.
Close to freeway Not welcoming when arrived. Asked for nonsmoking didn't get one. Floors sticky. Bed noisy every time I moved. Loud guests. Loud music played in the parking lot during late hours.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Quick and Easy My travel was an unexpected business trip. Staying at Value Place was quick and easy. Nothing fancy.
Business response:
We strive to uphold our values of cleanliness, safety, simplicity and affordability in the eyes of our customers. We are glad to hear your stay at Value Place measured up to your standards. Thank you for your kind words and sharing your experience. We hope you will stay with us again in the future.
I was supposed to stay in for a night and when i got there there was a line of people complaining out there they had no water at all and did not like there rooms. So I decided to go stay somewhere else and they would not reimburse me back.
Business response:
Dear Guest, We’re sorry your arrival experience didn’t align with the level of confidence you should feel at check-in, which made you leave earlier than anticipated. What you described is unusual for our standards, and your comments will be shared with the appropriate teams to reinforce communication and service consistency going forward. We’re grateful for your patience and hope to have another chance to accommodate you under better circumstances next time. Sincerely, Hotel Management
This hotel seems to be half road crews and construction workers and the other half a homeless shelter. Its dirty and the parking lot is filled with people hanging out.
Business response:
Dear Mark, Thank you for sharing your experience. We are genuinely sorry that your stay did not reflect the welcoming and comfortable atmosphere we aim to provide. Ensuring cleanliness, safety, and overall guest satisfaction are top priorities, and your feedback highlights areas where we can improve. Please be assured that your concerns are being taken seriously and will be addressed by our team to enhance the guest experience. We appreciate your comments, as they help guide us toward providing a better experience for all fu... read more
I booked the room for my wife's brother, and when they arrived at the hotel, they said there were some rough-looking guys in the parking lot in tank tops working on a car. They actually referred to them as gangbangers. When they got to the room, they were expecting a regular bed in a frame, and said the beds looked like military beds. I've seen the beds in a picture, and I saw nothing wrong with them. This type of facility is designed for people who need a full-service location to stay in while traveling for extended periods... read more
Business response:
Dear Joe, Thank you for sharing your feedback. We understand your concerns regarding the individuals in the parking lot. While our property is designed to accommodate extended-stay guests, we take the safety of our guests very seriously. Please be assured that your comments will be shared with our team to help ensure all guests feel comfortable during their stay. Regarding the room setup, our accommodations are designed to provide practical and functional spaces for longer stays. We appreciate your observations and will cont... read more
TV did not work, no iron or hair dryer.
Overbooked. Got a room that was not right. They called to inform me That there was issues with the room they had for me. Got to the room they gave me was not equiped for the amount of people we had. Very disappointing. Will find another place in the future.
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 956 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.