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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but Smoke Smell Abundant We needed a quick stopping spot, close to the interstate while we were passing through the Provo/ SLC area. This place fit our location interest perfectly. It is right across the highway from a ton of eateries/ a Costco, etc. Very helpful. The hotel itself was clean in our room and we didn't have any problems, but the smoking smell just permeates everything. There is no carpet in the room which helps alleviate some of that. The beds were very comfy!
Business response:
The Value Place team is glad to hear you thoroughly enjoyed your stay with us. Our ultimate goal is to provide guest with a hospitable environment that is affordable, clean, safe and simple. We are grateful you chose to share your positive thoughts with us and others. We hope you will stay with us again!
Good
Business response:
Thank you for taking time to share your thoughts with us. We hope you choose to stay at Value Place again in the future.
Great place Loved everything about it. Clean, great location right on the ocean, beautiful place to sit outside and eat your breakfast. Cookies at night were the best.
Business response:
Thank you for taking time out of your day to share your experience at Value Place Provo. We are very happy to hear that you found our hotel very clean, our staff friendly and that your room met your needs; it is certainly something we take great pride in.
Close to freeway Not welcoming when arrived. Asked for nonsmoking didn't get one. Floors sticky. Bed noisy every time I moved. Loud guests. Loud music played in the parking lot during late hours.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Quick and Easy My travel was an unexpected business trip. Staying at Value Place was quick and easy. Nothing fancy.
Business response:
We strive to uphold our values of cleanliness, safety, simplicity and affordability in the eyes of our customers. We are glad to hear your stay at Value Place measured up to your standards. Thank you for your kind words and sharing your experience. We hope you will stay with us again in the future.
We discover human hair on bed sheets as well as blood spots. I reserved two and had the front desk attendant cancel my reservations, I requested a full refund of the money charged on my card. The desk attendant went on his computer and and assured me I would receive a full refund. Currently waiting for the refund to reflect on my charge card.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We appreciate your patience and hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I was supposed to stay in for a night and when i got there there was a line of people complaining out there they had no water at all and did not like there rooms. So I decided to go stay somewhere else and they would not reimburse me back.
Business response:
Dear Guest, We’re sorry your arrival experience didn’t align with the level of confidence you should feel at check-in, which made you leave earlier than anticipated. What you described is unusual for our standards, and your comments will be shared with the appropriate teams to reinforce communication and service consistency going forward. We’re grateful for your patience and hope to have another chance to accommodate you under better circumstances next time. Sincerely, Hotel Management
The name says it. It is "Value" place and they are trying to cut expenses so they can keep room rates down. Which means no pool, only 2 towels per room even if there are 4 of you in the room, no shampoo, lotions. There was 1 small soap, but we were there for 4 nights and they don't replenish anything. So we bought towels, soap, shampoo and an iron. They said they had an iron, but someone borrowed it and they didn't know where it was. There is no housekeeping. They clean the rooms once a week. If you want anything (not that t... read more
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased.
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.