Extended Stay America Select Suites - Provo - American Fork

Business response:

Dear Guest, We're sorry your stay didn't go as smoothly as it should have. The issues you mentioned do not reflect the standard we strive for, and this is not the kind of experience we want anyone to have. We're addressing this with our team to ensure maintenance concerns are handled more proactively and that our rooms and common areas meet a higher standard of cleanliness. We appreciate you letting us know. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you ag... read more

Business response:

Dear Miguel,We’re sorry the check-in experience did not meet expectations. A smoother and more welcoming arrival is something every guest deserves, and we regret that this part of your visit fell short. Your comments are noted and will be used to help improve the quality of service at the front desk. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Michael,We sincerely apologize for the concern you experienced during your stay. The comfort and well-being of our guests are important to us, and we take reports like this very seriously. We will have our team inspect the room thoroughly and take any necessary actions to ensure a clean and comfortable environment. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Guest,We appreciate your kind words about our front desk team and are glad they made a positive impression. While we understand that budget accommodations have certain expectations, we regret that the water pressure and TV did not meet your needs. It’s reassuring to hear that the linens were clean and the location was convenient, but we recognize the importance of a fully functional and comfortable stay. Your feedback is valuable, and we will address these concerns to enhance the guest experience. We hope to have anothe... read more

Business response:

Dear Guest,We’re sorry that your stay did not meet your expectations. While we’re glad the hotel provided a place to rest for the night, we regret that the bed was not as comfortable as you had hoped and that the atmosphere was not ideal. Guest comfort is important to us, and we appreciate your feedback as we continue to make improvements. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management 

Business response:

Dear Teresa, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time.Sincerely,Hotel Management