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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Big mistake I can’t believe we payed over $100 for this room. This hotel seemed like a prison or a halfway house. There was no one at the check in, which was in a very small hall with a closed window. We had to use the phone on the wall to call someone who came about 5 minutes later to check us in. She was nice enough, and we had to use keys to get past the check in area. The halls smelled terrible and were dark and noisy. The rooms were clean, except for the linoleum floors which were dirty and I saw bugs crawling. Overall ... read more
Business response:
Dear Guest,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Thanks again for being... read more
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Business response:
Dear Maria, Thank you for your feedback. We appreciate your stay with us. Please provide us details for your concerns to make things right. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests. We look forward to welcoming you back in the future.Sincerely,Hotel Management
Too noisy. Access was challenging, esp when leaving the hotel. Trying to get out on the very busy street was downright dangerous. The room was spartanm not even a lamp by the bedside. It was very noisy, with walls thin as paper, people talking in the hall most of the night and slamming doors. I will never stay there again.
Business response:
Dear Elizabeth, We apologize for the inconvenience caused by the noise and challenges with access during your stay. Ensuring a peaceful environment and easy access for our guests are priorities, and we regret falling short in these areas. Your feedback is invaluable, and we will take steps to address these issues promptly. We appreciate your understanding and hope you reconsider giving us another chance to provide a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
So bad that we ended up leaving!
Business response:
Dear Jenny, We are sorry to hear about your unsatisfactory experience during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it is disappointing to learn that we fell short of meeting your expectations. Please accept our apologies for any inconvenience caused. We value your feedback and would appreciate the opportunity to address any concerns you may have had. Should you reconsider staying with us, we welcome the chance to provide you with a much-improved experience. Thank you for bringing... read more
It smells so bad in the hallways. Couldn’t get the TV to work.
Business response:
Dear Traci, We apologize for the unpleasant smell you encountered in the hallways during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more pleasant environment for our guests. Regarding the TV, we regret any inconvenience and encourage guests to reach out to our front desk for immediate assistance with technical difficulties. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We are committed to improving our services and would welco... read more
I check into the property in room 303. Went to bed after showering. Felt small black bugs crawling on me jumped back in the shower. went down to let the front desk clerk know of the situation. She did offer to switch the room but I decided to go to a different hotel. The next hotel was perfect. I stayed at extended stay for only an hour.
Business response:
Dear Johnathon, We deeply regret the distressing experience you encountered during your brief stay with us. Your account of encountering insects in your room is alarming, and we apologize for any discomfort caused. We appreciate your patience and understanding during this inconvenience. Rest assured, we have promptly addressed the issue with our pest control team to prevent such occurrences in the future. While we understand your decision to relocate, we hope you will consider giving us another chance to provide you with the... read more
The entire place smelled like a greenhouse.
Business response:
Dear Kaleb, We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and inviting atmosphere is our priority, and we regret that we fell short of this standard during your visit. We take your feedback seriously and will investigate the cause of the odor to ensure it is promptly addressed. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Should you choose to stay with us again in the future, we are committed to providing you with ... read more
Spend a few more dollars and go somewhere better Dirty in elevator and halls. Room was pretty clean. Beds were awful. Rooms were loud from the interstate. Heater in the room sounded like a jet trying to take off. Will not be returning.
Business response:
Dear Guest, We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take the proper action. We are committed to providing every guest with a beautiful experience. Thank you for your feedback, as it will help us improve the experience for future guests. We hope you will stay with us again so we can show you the hospitality you deserv... read more
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.