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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel seems to be half road crews and construction workers and the other half a homeless shelter. Its dirty and the parking lot is filled with people hanging out.
Business response:
Dear Mark, Thank you for sharing your experience. We are genuinely sorry that your stay did not reflect the welcoming and comfortable atmosphere we aim to provide. Ensuring cleanliness, safety, and overall guest satisfaction are top priorities, and your feedback highlights areas where we can improve. Please be assured that your concerns are being taken seriously and will be addressed by our team to enhance the guest experience. We appreciate your comments, as they help guide us toward providing a better experience for all fu... read more
I booked the room for my wife's brother, and when they arrived at the hotel, they said there were some rough-looking guys in the parking lot in tank tops working on a car. They actually referred to them as gangbangers. When they got to the room, they were expecting a regular bed in a frame, and said the beds looked like military beds. I've seen the beds in a picture, and I saw nothing wrong with them. This type of facility is designed for people who need a full-service location to stay in while traveling for extended periods... read more
Business response:
Dear Joe, Thank you for sharing your feedback. We understand your concerns regarding the individuals in the parking lot. While our property is designed to accommodate extended-stay guests, we take the safety of our guests very seriously. Please be assured that your comments will be shared with our team to help ensure all guests feel comfortable during their stay. Regarding the room setup, our accommodations are designed to provide practical and functional spaces for longer stays. We appreciate your observations and will cont... read more
TV did not work, no iron or hair dryer.
Overbooked. Got a room that was not right. They called to inform me That there was issues with the room they had for me. Got to the room they gave me was not equiped for the amount of people we had. Very disappointing. Will find another place in the future.
Smells like cigarettes. Check in wasn’t the best. I wouldn’t stay here again.
Business response:
Dear Velma, We are sorry to hear about the few oversights and the issues you encountered during check-in. Our goal is total guest satisfaction, and we regret falling short of your expectations. Your comments have been shared with our team to help us improve the upkeep of our rooms, the efficiency, and professionalism of our service. We appreciate your patience and look forward to providing you with a more seamless and enjoyable stay next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.