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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vine hacer check in y no me recibieron
Business response:
Dear Karen,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your check-in. Our goal is to ensure that every guest feels welcomed and valued, and it’s clear we fell short in your case. Your feedback is essential for us to improve our service and ensure this situation does not happen again. We appreciate your understanding and patience, and we would love the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
El olor de los pasillo y el de la habitación era pesado segun decia no fumadores pero ese era el olor predominante
Business response:
Dear Jonathan, Thank you for your feedback. We strive to maintain a fresh and clean environment throughout the property, and it’s disappointing to hear that your experience did not reflect this commitment. Your comments regarding the scent in the hallways and room will be shared with our team for further review. We appreciate your input and hope for the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
This place is as spartan and minimalist as they come. Not even a coffee brewer in the room (or the entire building for that matter). The place is pet friendly but good luck finding a place to take a dog for a walk. As there is nothing for a dog to damage, not sure what the pet fee is for. The person moving furniture in the room above us from 3-4 AM capped the experience off and we were glad to leave without a backward glance.
Business response:
Dear Robert, Thank you for sharing your feedback. We strive to offer a straightforward experience, and it's regrettable that some aspects fell short of expectations. Pet-friendly accommodations can sometimes come with unique challenges, and we understand the importance of having accessible areas for pets. Noise disturbances from other guests can be unsettling, especially during late hours. Your input is valuable, and we will use it to enhance the overall experience for future visitors. Safe travels ahead.Sincerely,Hotel Mana... read more
When I checked in, they have let me know that there was a water issue, but it was being fixed and it would be on in a few hours. It never came back on. 18 hours later without a shower or the ability to use the bathroom or brush the teeth, I checked out and checked into a different hotel. The staff was nice enough, but you cannot get ahold of anybody or even check out before 10 because the reception area is completely closed. I am still waiting for my refund for the two days that I could not stay there because there was no wa... read more
Business response:
Dear Tricia,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
One thing I liked was leaving and getting out of there. This was by far the worst hotel I have ever stayed in. The noise was terrible from the ac unit and with dogs barking and people slamming doors all hours of the night. I think there is people actually living at the property I would rate this at a -10
Business response:
Dear Vern,We're truly sorry your stay didn't meet expectations. Your feedback is important, and we're addressing the concerns to improve our guests' experience. We value your input and hope you’ll give us another chance to provide a better stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.