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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfactory Upon checking in, towels and wash cloths that were in the bathroom had fresh dirt stains on them as if they had been stepped on after being cleaned. The water in the shower did not get hot at all, lukewarm at best. Also, the A/C unit was very faulty and did not sustain temperature in the room. Very disappointed with these things which could have easily been prevented or fixed.
Business response:
Cory, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nothing inique. Just needed a room for a couple of nights
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
The first room they tried to put me in smelled like wet dog and the appliances were rusty (304). After I requested something different they put me in a room that was nice and clean and seemingly updated (366).
Business response:
Thank you for your review. We are sorry for the issues you encountered in your initial suite. However, we are glad our staff provided you with another suite and it was your satisfaction. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Given a non smoking hotel, the first room smelled of heavy smoke. I did get another room and did not smell like smoke until the next am when could smell it coming from bathroom vent. Bath water did not get hot so showering had to be quick and the area needed a deep cleaning especially the shower curtain. Slept comfortably and convenient to shopping and local eats.
Business response:
Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,392 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.