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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Chengyen, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Well seen some roaches in the property, the pull out sofa had a used condom on the floor.
Business response:
Lawanda, thank you for choosing Extended Stay America. We’re sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
The place doesn’t serve breakfast as advertised. It’s only coffee and muffins. The room wasn’t very clean.
Business response:
Thank you for reviewing our hotel. We’re sorry for the cleanliness issue you experienced in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We will also share your feedback with our Brand Leaders so that they have knowledge of the problem which our guests’ are experiencing at the breakfast. We hope you will give us another chance to... read more
Nothing special It was ok. Room wasnt cleaned very well from the guest before us. There was a pair of socks in a corner and a can of odor spray u der the bed so how well could they have really cleaned? Check in was ok. Room was decent sized. We didnt pay much but we didnt get much in return either. You get what you pay for
Business response:
Brian, thank you for sharing your experience at our hotel. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening in future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The facility was clean and quiet. The address provided may be the mailing address, but it's not the physical address to be used with GPS, so beware.
Business response:
Jerry, we appreciate you for taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Comfortable .Proximity to places. Very nice except that the first 2 days my air not working but was changed promptly. Smoking along the corridor needs to be checked.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had in your previous room and ensure the rest of your stay was a comfortable one. The feedback for the HVAC unit is shared with our team for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.