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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Rashmi, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
The room was clean, we liked that. We didn’t like that we had to ask for everything—coffee, coffee maker, cups, a mattress for the fold out bed. The room itself was okay but not especially impressive.
Business response:
Thanks for being our guest. We are glad to read you liked the cleanliness of your room and had an overall pleasant visit. However, we apologize our hotel and amenities were not to your expectations. As per our brand standard requirements, we keep the kitchenware and other in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Your concern regarding the bed will be shared with the team so that corrective measures can be taken. We ... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Upon arrival to the room, the first thing I noticed was the carpet had small pieces of trash at the door. Additional trash was found under the neatly placed chairs. The bathroom towels were rough and old looking. The fan in the bathroom which was connected to the light was very loud. Annoying to just be in the bathroom with it on. I requested an upper level unit upon arrival and was told the were booked. Although the room above was not occupied.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Staff barely spoke English and didn’t hardly understand what I was saying. I pre-booked these rooms through Expedia a month or so in advance and they said they overbooked for the weekend and was wondering if I’d be willing to change rooms. Things were left in the room from previous tenants(fridge had stuff in it, few things in closet area, and plugged into the outlets)
Nice Place Good location very close to all shopping and restaurants
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to restaurants and shopping was perfect for your needs. We appreciate you being our guest and look forward to welcoming you again! Sincerely, Hotel Management
Its close to everything. Food, shopping , and i like that room has a stove and full size refrigerator.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you liked our fully-equipped kitchen in your room and that our location close to shopping worked well for you. We appreciate you being our guest and look forward to welcoming you again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,586 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.