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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was overall a nice stay -Staff was very helpful. -We has three rooms one seemed very nice, one wa average, the last room smelled like cigarette smoke but was a non-smoking room, was a very big room with lost of space and like that it was at end of hall. -there was still trash in one of the trash cans and a dirty spoon in a cabinet. -Beds we’re comfortable -Area seemed nice close to a lot of food. -over all re were really happy with the stay here, and are considering it for next year as well.
Business response:
Justin, thank you for taking time to review Extended Stay America. We’re glad you loved your spacious room and the service provided by our staff. However, we’re sorry for the issues you encountered in your suites. Please be assured that we have shared your feedback with the concerned teams, and we will be more diligent in our efforts going forward. It was a pleasure to have you as our guest, and we look forward to welcoming you back. Sincerely, Hotel Management
Convenient location and close to shopping and eat in places
Business response:
Thank you for choosing Extended Stay America. We are glad to know you loved our ideal location close to many places and that you had a great stay here. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Better than having no ac at home! The bathroom trash can had trash in it when I got there, it was a non smoking room and there was a box of Newport’s in it. The ac kept me up all night because of the clunking sound it made when the compressor turned off and on. It was okay overall but seemed old and could use a facelift.
Business response:
Kathryn, thank you for staying with us. Although you had a pleasant time here, we are sorry for the issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Clean but minimal The hotel is clean and roomy with no amenities. We stayed there because our usual hotel in the area was booked. We would probably not go back.
Business response:
Thank you for choosing to stay with us. Although we’re glad to know you liked your spacious room, we’re sorry for the inconvenience you experienced due to no in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their personal items from home to use in their room, but all these items such as kitchenware and toiletries are kept at the front desk and are delivered to the guests upon request. Please accept our apologies if our hotel policy was not... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.