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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok I wouldn't rush back to this location.
Business response:
Danielle, thank you for sharing your comments. We are glad that your overall stay was enjoyable, but we are sorry if any inconvenience was caused to you while you were here. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Our stay was Good overall. The only real issues would be cleanliness of the stairwell. Continental breakfast could’ve been a bit more selective.
Business response:
Bill, thank you for reviewing the Extended Stay America. Although we are glad to know you had a good stay, we are sorry for the cleanliness issues you had during your stay. Your comments will be shared with our Housekeeping team to make sure we are more diligent moving forward. Also, we have taken note of your feedback with regards to our grab-and-go breakfast to improve our future guests’ experiences. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Good Enough For What I Paid For Overall our trip was pretty good. Only complaints were that we weren’t able to get kitchenware with the acception of a few plates and bowls. And the beds were not very comfortable.
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know that you liked our affordable rates, but we are sorry for the lack of amenities you experienced while you were here. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Clean, smoke-free, friendly staff, and affordable room.
Business response:
Wendell, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
AC wasn’t working so they changed to the last room left, update per say. Bed was in a bad shape and right by the street so it was loud to get sleep. Bathroom was rusted.
Business response:
Soheyla, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your rooms and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with the concerned teams to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sinc... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.