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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was clean and quiet. The address provided may be the mailing address, but it's not the physical address to be used with GPS, so beware.
Business response:
Jerry, we appreciate you for taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Comfortable .Proximity to places. Very nice except that the first 2 days my air not working but was changed promptly. Smoking along the corridor needs to be checked.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had in your previous room and ensure the rest of your stay was a comfortable one. The feedback for the HVAC unit is shared with our team for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Fine and relaxing
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
wanted additional $30 for dog. Saved by service animal registration.
Business response:
Mark, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a good stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Questionable Well, the 1st room we stayed in had blood on sheets and mascara on pillow cases. There were also moldy grapes under the bed and considering we have a dog they put us in the loudest possible area where the stairs were and one of the long term residents were in the process of moving. Also fairly certain that someone came in our room while we were gone. After 1st night we moved to another room. 10 minutes after we switched rooms they did send another person to our new room and canceled our room cards but the room w... read more
Business response:
Heather, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and noise issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.