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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was close to the highway, or should I say too close! Trucks rumbled the building at 3 am. Clean. No utensils what so ever in kitchenette. Not even a paper cup! "Breakfast" was coffee, tiny packaged muffins, granola bars & instant oatmeal in the lobby.
Business response:
Thank you for your review. We are glad you liked our convenient location close to the highway. However, we are sorry for the disappointment you had with our complimentary breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Manage... read more
Could be cleaner, lack of aménités in the room, no real breakfast, only items to go!
Business response:
Rene, thank you for choosing our hotel. We are sorry we missed meeting some of your expectations and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We will also share your comment with our brand leaders to assist them when determining new grab-and-go breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This was a convenient location to stop for the night. The room was ok. No coffee pot, one plastic cup. The bathroom fan sounded like it was going to take off.
Business response:
Thank you for being our guest. We are pleased to know you liked our location and room, but we are sorry for the maintenance issue you encountered and regret you were not aware of our kitchenware amenities. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
It was ok. Location was convenient. Surroundings Weren’t very good
Business response:
Sharan, thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall pleasant stay, and you liked our convenient location. However, we regret your disappointment with our surroundings. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Bed was not comfortable. Only two pillows provided, and not in very good shape. Limited dish wear was available with request but not enough. The AC, most of all, did work not work efficiently. It worked but it required lowering the thermostat almost 10 degrees. Hair dryer may have been available but we forgot to request in advance since they are provided in most motels. On the positive side, it had a good location and it was quiet through the night.
Business response:
Thank you for evaluating your stay online. We are glad you liked our convenient location and that you had an overall pleasant stay. However, we are sorry you could not experience a good night’s sleep due to the maintenance issue and the discomfort you had with the pillows. Your feedback concerning the HVAC unit has been shared with the maintenance team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 4.4 star rating with 1,241 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.