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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Two of the light fixtures did not work and there was a very loud motor noise that ran through the whole night. Very disturbing.
Business response:
Thank you for being our guest at Extended Stay America. Although you had an overall pleasant stay, we are sorry for the noise issue you experienced. Also, we have alerted our maintenance team about the light fixtures, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Great potential but fell way short . This could have been a much better stay by far. Pros: room was clean the staff was awesome and friendly Water in shower got hot and had good pressure Pretty decent rate. Cons: TV didn't work for 5 of my 6 days and didn't get any refund or courtesy stay for it. No TV No coffee maker No Dished, utensil or cookware in the dinet like it was advertised. Phone didn't work Remote (once TV got fixed) didn't work Shifty area And worst of all my room was above someone who had 2 German shepherd tha... read more
Business response:
Rodney, thank you for being our guest. Although you liked your well-kept suite and were impressed with our courteous associates, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Great location but dirty rooms It was a quick stop just to sleep but the carpet was dirty the beds hard and we had no towels so we had to wait about 45 mins to get some up, we could hear all the foot steps upstairs it was just a bad stay but the location is great.
Business response:
Bianca, thank you for taking the time to review your stay. We are pleased to know you liked our location, but we are sorry for the service and cleanliness issue you encountered. We will share your feedback with the appropriate team so that we can improve our future guest's experience. We hope to host you again in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
I checked in a lil after 11:30pm without a hitch. They asked if I wanted the front or back and I chose the back hoping for a little less foot traffic which was perfect. Even tho I was only going to be here overnight the front desk clerk told me everything a person should know about this hotels amenities. I didn’t mind at all the main thing was coffee along with a continental breakfast from 6-9am or maybe 930. The TV doesn’t work at the present moment but I’m sure when I go down to get my coffee they will address it. The bed ... read more
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are glad to know you were impressed with the size of your room and that you had a nice time with us. We appreciate your feedback and look forward to having you as our guest again soon. Sincerely, Hotel Management
I liked the fact that there was a stove in the room and fresh linens. However, I did not like the cleanliness of the room as it had stains on the carpets and there was this overall stuffy feeling inside the room. The worst was treat another customer went into the lobby and stated that they forgot their key and told them the room number and they just handed them the key without checking to see who was on the room or anything security wise. Thank goodness the person was a friend, however, I can only imagine if it was someone o... read more
Business response:
Thank you for evaluating your stay. We are sorry for the cleanliness issue you encountered in your room and regret the front desk service issue you mentioned. We have shared your observations with the appropriate team members, and we are making changes so that we can improve our future guest's experience. We hope to have an opportunity of hosting you again in the future for a much better stay. Sincerely, Hotel Management
Very reasonable stay. Very good for an overnight but not sure it would be conducive for a longer stay..kind of small.
Business response:
Thank you for sharing the nice review of your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 4.3 star rating with 1,150 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.