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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plumbing issues, inspections done while rooms were occupied by guests which is illegal. Maintenance being done while rooms were occupied. Constantly harassing and calling the rooms over service animals being in said room requiring that guests pay pet deposit for service animals.
Business response:
Dear Guest, We are concerned to learn about your experience and appreciate you bringing these matters to our attention. We understand how disruptive it can feel when maintenance issues or inspections occur during an occupied stay, and we are sorry for the inconvenience this caused. At times, some repairs are necessary to address urgent facility concerns, though we recognize communication should always be handled more carefully. We also regret any confusion or discomfort related to service animal policies, as our intention is... read more
I rarely leave reviews, but this experience was so bad that I feel obligated to warn others. First and foremost, I was never informed that the front desk closes at 10:00 PM. I arrived at approximately 10:15 PM, expecting a normal check-in, only to discover the building completely closed. Instead of a staffed desk, there’s a random phone mounted on the side of the building that you’re supposed to use to call someone to come down and check you in. This was not communicated anywhere during booking and is completely unacceptable... read more
Business response:
Dear Guest, We sincerely apologize for the extremely distressing experience you described. Arriving late to find access unclear and assistance delayed is far from the welcoming, hospitable service we aim to deliver. We are also very concerned by the condition of the accommodation you were assigned, including functional failures and maintenance issues that compromised comfort, privacy, and a sense of security. This falls far short of the standard we expect to provide, and we regret the impact this had on yourstay. Please be a... read more
Okay so yeah like I had come in and everything was okay at first and then I started looking around there was no hand towels the TV would not work I didn't know what was wrong with it the Air does not get hot and the window does not lock I called someone down here about that and the lady was going to move me to another room but I was tired from where I was in the hospital so I told her to wait till today then today when I explained to the man after I paid another 70 some dollars they didn't even give me a discount for yesterd... read more
Business response:
Dear Guest, Thank you for taking the time to bring this to our attention. We are very sorry to hear about the issues you are experiencing with your room. We understand how frustrating this must be, especially while recovering from a hospitalstay, and we sincerely apologize for the inconvenience. We encourage you to reach out to our front desk team, who can assist with moving you to another room or addressing any concerns about yourstay. Your comments have also been shared with the leadership team to ensure greater attention ... read more
Everything was okay our 1st night! But we had to leave due to flooding in our room 124 Our truck had water half way up on the tires! It was very traumatic for both myself, my husband and our little dog! We walked through water up to our shorts to get in our truck!! We had no extra money to stay somewhere else! So we had to spend the night elsewhere so we were soaking wet and had to stay in our truck! We did drive back down to the hotel but the fire trucks had blocked off the entrance!
Business response:
Dear Dorothy, Thank you for taking the time to share your experience. We are deeply sorry to hear about the situation you and your family encountered during the unexpected flooding. We understand how upsetting and difficult this must have been for you, and we truly regret the disruption to your stay. While some events are beyond our control, your feedback will be reviewed with our team as we focus on safety and guest care. We hope you’ll allow us the chance to welcome you back under better circumstances and provide you with ... read more
Don't go even if paid to do so Staff indifferent. One thin bar of soap and one towel supplied for three people. When a new towel was requested at the desk I was told it was policy to return the used towel before a new one could be issued. Very limited desk hours which was problematic when the power went down. Had to pay in full before moving in. Room smelled. No waste basket. Worst place ever.
Business response:
Dear Guest, We're sorry your experience left you feeling this disappointed. We regret that several things did not meet your expectations. While we require full payment at check-in and ask guests to return used towels before replacements are given, we understand how these procedures can feel inconvenient during a frustrating stay. We'll review your feedback with our team to ensure a better experience going forward. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your re... read more
Maybe later
Business response:
Dear Guest,We’re sorry to hear that your experience didn’t meet your expectations. We understand how important it is for every stay to be a positive one, and we regret that we didn’t provide the level of service you were hoping for. Your feedback is valuable, and we will use it to improve our offerings moving forward. We would love another opportunity to not only meet but surpass your expectations. Your review is sincerely appreciated, and we thank you for sharing your thoughts.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.