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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were hard to locate. The lighting fixtures were broken and missing bulbs.
Business response:
Dear Guest,We’re sorry to hear about the challenges you faced during your stay, particularly with locating staff and the condition of the lighting fixtures. It’s essential that our guests feel well-supported and comfortable, and we regret that we fell short in this regard. We will address these issues with our team to ensure that staff are more accessible and that all maintenance concerns are promptly addressed. We appreciate you bringing this to our attention and hope to improve your experience. We hope you will return so w... read more
Avoid this dumb Horrible service. No hot water for entire stay of 7 days. Front desk folks did not speak a lick of English! Avoid this place at all cost as they were not willing to fix the issue or cancel the reminder of the reservation after two days or reduce the rate. And the issue was for entire hotel!
Business response:
Dear Guest,Thank you for bringing this to our attention. We are truly sorry for the inconvenience you experienced during your stay, especially regarding the lack of hot water and the communication challenges at the front desk. This is far from the level of service we aim to provide. Your concerns have been shared with our team for immediate review and corrective action. We understand how frustrating this must have been and regret that a resolution was not provided during your visit. Thank you again for your feedback.Sincerel... read more
Property was conveniently located. The guests kept to themselves. Staff was polite and seemingly accommodating. Kitchenware was an additional cost. No toaster or coffee pot. The internet was an additional cost and hardly worked properly. The pet costs were very high. The outside lighting wasn't working properly. Key cards reprogrammed multiple times per day, over multiple days. No additional accommodations: ice, printing, coffee,breakfast, housekeeping, pool or exercise area. While in the office I overheard other guests comp... read more
Business response:
Dear Guest,We appreciate you taking the time to share your experience. It’s great to know that the location was convenient and that the team was courteous during your stay. However, we’re sorry to hear that certain aspects, such as additional costs for kitchenware and internet connectivity issues, did not meet expectations. We understand how frustrating it can be to deal with key card malfunctions and concerns about outside lighting, and we will make sure these matters are addressed. Your feedback is valuable as we continue ... read more
Bath tub was dirty/ mold around the spout and didn’t have a shower curtain. Room smells of cigarette and it was no smoking. Everything was very old and needed updating
Business response:
Dear Karen,We apologize for the disappointing condition of your room. A clean and comfortable environment is our priority, and it’s concerning about the cleanliness and maintenance issues you described. We will address these issues with our team to ensure they are resolved. Your feedback is valuable as we work to improve our accommodations. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Horrible. Horrible. Would not cancel my booking when it was done on accident. Charged me anyways. Never use them or hotels.com
Business response:
Dear Jonathan,We sincerely apologize for the frustration you experienced with your reservation. We understand how upsetting it can be to be charged for a booking made in error, and we regret any inconvenience this has caused you. We will address this matter with our team to ensure better communication and to handle such situations with more compassion and understanding in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We do hope you will stay with us another time so we can ... read more
Roaches everywhere then the employees are rude
Business response:
Dear Toby,First of all, we apologize for our associate's behavior and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to determine what went wrong. Additionally, Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another oppor... read more
Don’t stay if you don’t want a disease! The room was absolutely disgusting. The bathroom looks like it hadn’t been cleaned. The carpet are absolutely nasty, , And need a replacing. There’s constant noise from outside so little sleep we did get rare. That being said, the night manager was the only plus to the whole stay. I would not recommend this hotel to anyone except maybe if they were homeless. And that’s only maybe.
Business response:
Dear Steven, Thank you for staying with us and for taking the time to leave your comments. It is nice to know you had some great encounters with our night staff member. However, please accept our apologies for not giving you a seamless experience and that you found a few areas having cleanliness issues. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always h... read more
my room key only worked once or twice every day had to get in re booted
Business response:
Dear john, Thank you for your feedback. We apologize for the inconvenience caused by the repeated issues with your room key. This is not the seamless experience we strive to provide, and we’ll ensure our maintenance team addresses the keycard system to prevent similar occurrences. Your patience and understanding during this inconvenience are greatly appreciated. We hope to have the chance to welcome you back and provide a smoother stay in the future. Sincerely,Hotel Management
Roach Palace There were roaches in the hotel room kitchen, bathroom and bedroom and stink bugs on the ceiling. I brought my Bissell Green Machine to clean the carpets and the water was still black after 2 cleanings.
Business response:
Dear Merrie, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will review this matter with our housekeeping department to ensure this is promptly addressed. Regarding insects, although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.