This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't stay here again furniture is in bad shape. The beds are comfortable.
Business response:
Dear Marilyn, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations and your stay was anything other than exceptional. Your feedback is essential for improvement and is shared with the management team to know the guest's view about the furniture provided. On the contrary, it is great to know you were pleased with the comforts of the bed and must have had a good night's sleep. Please give us another chance to show you our commitment to delivering ... read more
The tub was dirty, there were bed bugs in the bed, nasty carpet as well
Business response:
Dear Malik, Thank you for being our guest at our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Our housekeeping and pest control team is already at work. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Waited 30 minutes for someone to check me in. Watched multiple drug deals take place while i waited. Whole place was filthy and super sketchy. Didn't even get to the room before we decided to bail. Asked for a refund and they couldn't give a full refund. No manager to complain to. Ended up disputing the credit card charge. Do not stay here!
Business response:
Dear Dan, please accept our apologies for not providing attentive service on arrival. Rest assured that this issue has been addressed with our staff and will not be repeated. We are truly sorry for your experience at the hotel. Also, we never entertain any illegal activities in and around our hotel. Please give us another chance to prove that we are committed to providing outstanding hospitality to each guest, and we are confident you will enjoy your stay next time.SincerelyHotel Management
Don't stay here Dirty gross nasty old furniture just gross
Business response:
Dear Doreen, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.