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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom wasn't in good condition. Mold on shower fixtures. Cockroach on nightstand. Not a great smell in the room. Floor was very slippery- not sure what it was cleaned with. Just general lack of cleanliness. Won't be back here. Front desk was helpful but check in took a long time.
Business response:
Dear Heather,Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We appreciate your acknowledgment of the front desk's helpfulness but regret the delayed check-in. We hope you will change your mind and give us another opportunity to pr... read more
Unsafe and filthy. Car was keyed while I was trying to get refund.
Business response:
Dear Melissa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The front desk person was great. The first room smelled like smoke so he gave me another one. It was old and I wouldn't stay there. So I went to a different hotel.
Business response:
Dear John, Thank you for sharing your feedback. We’re pleased to hear that our front desk staff provided good service and promptly addressed the issue with the initial room. However, we regret that the second room did not meet your expectations. We are committed to improving our facilities and ensuring all rooms are in excellent condition. We appreciate your comments and hope you might consider staying with us again in the future to experience the improvements we are working on. Thank you for bringing these issues to our att... read more
I wiped the floors after I spilled something., They were absolutely BLACK. There was no breakfast as advertised, no stuff to cook with. The cheap furniture was battered. It stank terribly. The toilet had urine stains and the mirror was cloudy with filth. Most of the people there are on public assistance. There were used hypodermic needles in the grass. There were full trash bags laying all over. The employee was very nice, though, and he was trying his best.
Business response:
Dear Debra, Thank you for your feedback. We are sorry for the oversight by our housekeeping staff during your recent stay, this does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
I never stayed in any hotel in my entire life which is that nasty/dirty. Rooms, lobbies, washrooms all dirty as hell. Property is very old and not at all maintained. I was charged $275 for studio, believe me with only 5 minutes standing in that room I lost my appetite for dinner. I contacted front desk and they moved me in smaller room with very small beds its very inconvenient. When I reched to the property, there was no one on front desk, I have to call on help desk for support, same in the morning, no one at front desk. T... read more
Business response:
Dear Ranjan, We deeply regret the disappointment and inconvenience you experienced during your recent stay. Your feedback regarding the cleanliness, maintenance, and service issues is disheartening, and we extend our sincere apologies for falling short of your expectations. Please know that such matters do not reflect our usual standards, and we are actively working to address them with our team to ensure improvements are made. Your satisfaction is of utmost importance to us, and we truly value your feedback and apologize fo... read more
It’s rough. I didn’t even get to stay in my room. It was utterly disgusting. The beds weren’t made and had severely dirty sheets. There was overflowing trash, bottles of day/night quilt on the floor. I checked in and literally checked out (still waiting on a refund).
Business response:
Dear Brianna, We sincerely apologize for the cleanliness issues and regret any oversights in preparing your room upon check-in. This does not meet the high standards we aim to uphold. We understand your disappointment and frustration and apologize for any inconvenience caused. Rest assured, we are actively addressing this issue to prevent similar occurrences in the future. Regarding your refund, if your reservation was made through a third-party booking website, we recommend reaching out to them for assistance. Our team is a... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.