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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst vacation ever, multiple things broken, horrid smell, zero help from staff. The fully stocked kitchenette had no stock. They said we would have to go buy all our dishes and pots and pans to use the kitchen even though the website advertises that it is fully stocked.
Business response:
Dear Michael, We are deeply sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations. We apologize for any inconvenience caused by the broken amenities and the unpleasant smell in your room. Regarding the fully stocked kitchenette, we understand your frustration and apologize for the discrepancy between our advertisement and the actual inventory. Your feedback is invaluable, and we will add... read more
Not a very nice place to stay!!!
Business response:
Dear Fred, We are genuinely sorry to hear about your disappointing experience during your stay. Providing a comfortable and pleasant environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about your concerns so we can address them promptly. We are committed to improving our services and ensuring a better experience for all our guests. We sincerely apologize for any inconvenience c... read more
The good: Hot shower, clean bed sheets, gentleman in office polite. The bad: property filthy, trash bags in front of rooms for days, trash and cigarette butts everywhere, mold on shower curtain, toilet not clean, hair in shower, things left in room under the bed.
Business response:
Dear Richard, We sincerely appreciate your feedback regarding your recent stay. We are glad to know about the positive aspects of your stay, such as the hot showers, clean bed sheets, and polite office staff. However, we are genuinely sorry for the cleanliness issues you encountered during your stay, as this falls below our standards of excellence. Please rest assured that we take your comments seriously and will address these concerns with our team to ensure immediate improvements. Our commitment to providing guests with a ... read more
This property is the worst place we have ever stayed. The room had not been cleaned prior to our check-in. The property is in need of a major renovation. The microwave & the cooking elements on the stove are old & very worn. Counter top is very old & worn. Some of the electrical outlets did not work. The bath tub drain backed up when we showered (~2-3 inches of standing water) & took a long time to drain out. The Cable TV was not working. We were told by other guests that there had been a storm that knocked out the cable & t... read more
Business response:
Dear Filomena, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. We greatly appreciate your comments about aspects of your suite that need updating. We appreciate your patience and understanding regarding the cable TV outage and the unexpected change in checkout time. Please know that we take your feedback seriously and will address the maintenance and cleanliness concerns you raised to ensure a better experience for future guests. While we regret not meeting you... read more
Over an hour to get inside room due to lock freezing & once inside no towels or sheets & bed not made.
Business response:
Dear Guest, Thank you for taking the time to review your stay. We apologize that you had to wait for your room and for the inconvenience you were caused. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with ... read more
Worst place I've ever stayed in. Know that if you stay here your clothes will smell for a while, your shoes will be dirtier just from walking around your room than outside. It's run down, dirty, smelly and wouldn't never recommend this place even to those I'm not fond of
Business response:
Dear Guest, It is regrettable to learn about your distressing visit to our hotel. Please accept our apologies for falling short of your expectations and our usual service standards. Maintaining an immaculate and comfortable environment is one of our top priorities, and we're genuinely sorry this was not your experience. We will share your insights with the concerned individuals to prevent such oversights from repeating. We hope you will consider allowing us a chance to welcome you back and regain your confidence in our hotel... read more
Place was hard to find. The property was greatly in need of renovation. The rug in my room was tremendously stained. The manager had only certain hours so I could not get pots or coffee utensils which was why I chose this chain.
Business response:
Dear DIANE, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again in the area next time.Sincerely,Hotel Management
Nasty hotel. They gave my reservation away, then offered me an unacceptable dirty room that didn’t meet my needs and smelled like an ash tray. Refused to work with me and would not give me a refund.
Business response:
Dear Jonathan, Thank you for taking the time to share your review with us. We genuinely apologize for your disappointment with the service and the cleanliness that compromised your stay. We aim to provide the best service, clean suite, and healthy environment for a homelike stay. So, we are sorry this was not what you experienced. We appreciate you bringing this to our attention; we will look into the matter and ensure similar issues are not repeated. In the meantime, please reach out to us directly if you need further assis... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.