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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice available
Business response:
Dear Harlan, we value you as our guest, and we appreciate you taking the time to review our hotel. Our hotel rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
NEVER AGAIN The hotel was very disappointing. My reservations was canceled, we had to go and ask for the silver ware, pots and pans for the room. My neice cut her finger on a broken toilet cover.
Business response:
Dear Ionis, we were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action. Kitchenware is available with the front desk on request and is complimentary. We are so sorry that your niece cut her finger; we have already informed the maintenance team to have it checked and resolved. Thank you so much for your feedback; we hope to welcome you back soon. Sincerely, Hotel Management
The receptionist could not find our reservation based upon my name. I had to find the confirmation number (not included on your email) and check in that way. There was trash piled up in the hallways, the rooms were not properly cared for and our room reeked of smoke, even though it was nonsmoking. I would never stay here again. I’ve had good luck with extended stays as well, but not this one.
Business response:
Andrea, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in and the cleanliness of the overall property. We will share your remarks with our respective teams to ensure these concerns are not repeated. It was our pleasure hosting you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
This was a trip out of a bad movie. It started with the location cancling my reservation and charging me full price on the sly. Mistake of not it does not look good. I was given a room and no one had cleaned it. There was human excrement on the bed and the room was destroyed. We were given a new room where the plumbing would not drain. People were fixing cars in the parking lot at night. Just a very run down hotel. It would be nice if it was maintained but it appears the owners just gave up. Look for another place...just a l... read more
Business response:
Christopher, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Look elsewhere Does not look like the pictures. I thought this would be a decent hotel to stay in after driving 12 hours and it was not clean, there was leftover garbage from the last guests who stayed there. The bathroom light wouldn’t work so I called to tell the lobby. He said he’d give us another room. When I went down there he said they were sold out that he would give me a discount to stay in that room. I did get a $30 discount but I would not recommend staying here. The only reason I did was because I was so tired fro... read more
Business response:
Scott, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
False advertising crap hole It had a kitchen, that is why we rented it, because my dad was going to be in the hospital for awhile, I called before I reserved it and I asked the guy did we need to bring our own dishes and if it had a coffee pot,mind you we were traveling from another state, he told me they wasn’t kept in the room but when I got here and got to the room just call the office and they would bring it to our room, so whenI got here to check in, I asked the guy, so do I just call y’all then when I get to the room f... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.