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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean, staff was friendly. It would be nice to have coffee makers in room with coffee packets or offer coffee in the lobby. We were only staying one night and didn't realize it didn't offer it. That would have changed my mind to stay here.
Business response:
Dear Guest, Thank you for sharing your experience. We’re delighted to hear you found your accommodations well maintained and our team welcoming throughout your visit. Your suggestion regarding in-room beverage options and additional availability in common areas is appreciated, as it offers helpful insight into guest preferences. Our goal is to provide a convenient and comfortable stay, and feedback like yours helps guide future enhancements. We value your perspective and hope you will consider staying with us again for a vis... read more
My stay was good.
Business response:
Dear Guest, We’re glad to hear you had a pleasant stay! At Extended Stay America, our goal is to provide a comfortable and enjoyable experience for every guest, and it’s great to know your visit met your expectations. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another smooth and relaxing stay in the future. Sincerely, Hotel Management
Nice management
This isn't a hotel, motel etc. The extended stay is exactly as advertised. Let me put it to you this way....it's a diamond in the rough everyone should know about. If you stay at one, you won't be disappointed.
Business response:
Dear James, Thank you for sharing such a glowing review. We are delighted to know your stay was exactly as advertised and that you consider us a true “diamond in the rough.” Your kind words and confidence in recommending us mean a great deal, and we look forward to the pleasure of welcoming you back to Extended Stay again soon. Sincerely, Hotel Management
Staff was excellent and very helpful, property was a little worn, our room was a non smoking but obviously had been a smoking room at some point because of the smell, room furnishings were worn and older. We were just stopping for a quick rest on a long trip so it didn’t affect us that much.
Business response:
Dear Jody, Thank you for sharing your experience with us. We regret that your room felt worn and carried a lingering smell of smoke despite being designated non-smoking, as well as the older furnishings that did not reflect the comfort we aim to provide. At the same time, it is wonderful to know that our staff made such a positive impression with their excellent and helpful service. We are glad that your stay provided a much-needed rest on your journey. Your feedback is invaluable as we continue to work on improving the gues... read more
I had ordered dinner from doordash and was surprised that my room had no eating utensils or for that matter any kitchen utensils. No pus, pans spatulas, spoons, knives or fork. Went to front desk and he supplied me with a set of plastic eating utensils.
Business response:
Dear Guest, Thank you for sharing your experience with us at Extended Stay America. We appreciate you mentioning the surprise regarding kitchen items and are glad our front desk team was able to assist with utensils during your visit. Cookware and dining supplies are available upon request, so we can better support individual needs. Your feedback is valued and helps us improve how we communicate amenities moving forward. We hope to have the opportunity to welcome you back again for a more seamless and comfortable stay. Since... read more
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4 star rating with 1,470 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.