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747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
No frills, no anything. Since they built the casino in the area the prices of all the hotels has gone way up. We stayed here because the price was still reasonable. There are absolutely no frills. You get no breakfast you get one towel, one little bar of soap. The room smelled of cigarettes, and the decoration was stuck in the seventies. I am writing Extended Stay America off of my list
We arrived at 3:10 pm to check in and our room was not ready. Asked if we could give them fourth minutes and they would give us 40% off the room for the night. We went to the mall for an hour and a half and when we returned they still had to inspect the room which took another fifteen minutes. We found that the assistant manager was helping to clean rooms as well. When we finally reached the room all was clean except the table which I wiped down. Next morning someone entered the elevator with two larger dogs as we were exite... read more
Big quiet room but no amenities The experience was one of contrasts. The room was spacious and quiet but also old and worn. The room included a kitchen but surprisingly no cookware. Only one waste basket in the room. The desk trim was falling off. But I slept well and the shower was great. No coffee maker, no breakfast but also no bowls or silverware in the kitchen. Overall it was worth the price but instead of amazing it was a little frustrating in lacking amenities available elsewhere for less.
Shelter in a storm We were camping but the Rockford area was being hit by bad thunderstorms and under a tornado watch so we needed a quick reservation and were fortunate that there was a room available. We were happy with the cleanliness and spaciousness! We didn’t bring any shampoo so we had to make do with the provided bar of soap but, one night only, not a problem. We like a super soft bed and this one was quite firm (not rock hard). If we needed to stay a week here, we would have had some bad issues. If you like a firm m... read more
Business response:
Dear Jayne, We are so glad we could be a safe and comfortable haven during the stormy weather. It is wonderful to hear that your last-minute stay turned out to be a positive experience. While we understand everyone has different preferences when it comes to comfort, we truly appreciate your thoughtful feedback. Thank you for choosing Extended Stay America—we’d love to welcome you again, hopefully under sunnier skies next time! Sincerely, Hotel Management
We were disappointed by the inaccurate description. The fully equipped kitchen had nothing in it. Luckily we hadn’t stopped at a grocery store to get our own fixings for dinner. Also you can hear every step made from upstairs. The room was clean and fine for our one night stay.
Business response:
Dear Patricia, Thank you for sharing your feedback. We are glad to know that your accommodations met expectations in some areas, but we apologize for the confusion and disruptions you experienced. We understand the importance of clear communication and a restful environment, and we regret any frustration this may have caused. Your comments have been shared with the team as we continue to work on enhancing our guest experience. We look forward to welcoming you back for a more seamless stay in the future. Sincerely, Hotel Mana... read more
Basic, no frills stay. If you plan to use the kitchen being your own supplies. None are included. Otherwise the stay was good.
Extended Stay America Select Suites - Rockford - State Street has a 4 star rating with 1,437 reviews.
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.