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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shelter in a storm We were camping but the Rockford area was being hit by bad thunderstorms and under a tornado watch so we needed a quick reservation and were fortunate that there was a room available. We were happy with the cleanliness and spaciousness! We didn’t bring any shampoo so we had to make do with the provided bar of soap but, one night only, not a problem. We like a super soft bed and this one was quite firm (not rock hard). If we needed to stay a week here, we would have had some bad issues. If you like a firm m... read more
Business response:
Dear Jayne, We are so glad we could be a safe and comfortable haven during the stormy weather. It is wonderful to hear that your last-minute stay turned out to be a positive experience. While we understand everyone has different preferences when it comes to comfort, we truly appreciate your thoughtful feedback. Thank you for choosing Extended Stay America—we’d love to welcome you again, hopefully under sunnier skies next time! Sincerely, Hotel Management
We were disappointed by the inaccurate description. The fully equipped kitchen had nothing in it. Luckily we hadn’t stopped at a grocery store to get our own fixings for dinner. Also you can hear every step made from upstairs. The room was clean and fine for our one night stay.
Business response:
Dear Patricia, Thank you for sharing your feedback. We are glad to know that your accommodations met expectations in some areas, but we apologize for the confusion and disruptions you experienced. We understand the importance of clear communication and a restful environment, and we regret any frustration this may have caused. Your comments have been shared with the team as we continue to work on enhancing our guest experience. We look forward to welcoming you back for a more seamless stay in the future. Sincerely, Hotel Mana... read more
Basic, no frills stay. If you plan to use the kitchen being your own supplies. None are included. Otherwise the stay was good.
Property was old and outdated. I realize it’s an extended stay but the overwhelming smell of many different people cooking and dogs barking was a bit much. And the bed was god awful. Bathroom faucet was bad. Suggestion would be to have a plug in air freshener or something like that in each room!
Business response:
Dear Maria, Thank you for sharing your feedback. We regret that your stay did not fully meet expectations and appreciate you taking the time to offer suggestions. We understand the importance of comfort and atmosphere in creating a pleasant experience, and we apologize for the discomfort you encountered. Please know that your comments are being taken seriously as we work to enhance our accommodations. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
The rooms are clean and well furnished.
Business response:
Dear Ronald, Thank you for taking the time to review your stay at Extended Stay America. We are pleased to hear that you found the rooms clean and well-furnished. We appreciate your comments and look forward to welcoming you again. Sincerely, Hotel Management
The management is jock to respond and address any concerns. Safe and friendly place to stay. It’s a home away from home. Thank you for your hospitality.
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4 star rating with 1,455 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.