Extended Stay America Select Suites - Rockford - State Street

Business response:

Dear LaShawn, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased that our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visitSincerely,Hotel Management 

Business response:

Dear Sundrise, Thank you for your feedback. We appreciate your suggestion for updating our facilities. We constantly strive to improve and provide a better experience for our guests. Your comments are valuable to us, and we will take them into consideration as we plan for future enhancements. We hope to welcome you back and exceed your expectations on your next visit.Sincerely,Hotel Management 

Business response:

Dear Kathy, Thank you for your feedback. We apologize for the inconvenience caused by the thin walls and noise disturbances. Your comments regarding the lack of a sound curfew have been noted. We are working on solutions to improve the sound insulation for a more restful stay. We appreciate your understanding and hope to provide a better experience in the future.Sincerely,Hotel Management