Extended Stay America Select Suites - Rockford - State Street

Business response:

Dear Sharon, thank you for your recent stay at Extended Stay America. We are delighted you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a well-done job. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Dawn, thank you for sharing your review of Extended Stay America. We are committed to providing exceptional service to every guest, so we are pleased to read your comments about our staff and their outstanding hospitality. Furthermore, we want to mention that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Kristy, thank you for choosing our hotel and taking the time to share your review. We appreciate your sentiments about pricing and want to assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit. Sincerely, Hotel Management