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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel has a lot of space
The staff was incredible! Professional and pleasant! I have zero complaints but would have loved an ice machine.
Business response:
Dawn, thank you for sharing your review of Extended Stay America. We are committed to providing exceptional service to every guest, so we are pleased to read your comments about our staff and their outstanding hospitality. Furthermore, we want to mention that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
I
Little overpriced for thr facilities.
Business response:
Kristy, thank you for choosing our hotel and taking the time to share your review. We appreciate your sentiments about pricing and want to assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit. Sincerely, Hotel Management
It did work for me but the stairwells for example were never cleaned the entire week I was there. One of them blasted heat like a furnace wasting energy and I had expected a few plates and forks in the clean dishwasher like the Marriott Residence Inns have since I picked the place for the kitchen as well. There is odor in the halls and in the room. But staff was courteous so that's a plus. Overall with that much hotel competition, if it was cleaner overall I would stay again.
Business response:
Linda, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. ... read more
Clean, but very outdated motel 😊 Very friendly staff. Motel looks clean. 2nd floor hallway smells horrible, no odor in the room though 😅 Overall I really enjoyed the stay.
Business response:
Beata, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We also appreciate your constructive feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,444 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.