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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and friendly staff
Really nice room but there was a party of 20 plus people in the room next to us. Very loud music, started fighting and door slamming until 2:45 am. Otherwise it was ok.
Business response:
Dear Katherine, We're pleased you liked your room at Extended Stay America. We're sorry for the inconvenience caused by the noise from the neighboring party. We aim to provide a comfortable stay for all our guests and will continue monitoring and managing disruptions to ensure a peaceful environment. Thank you for your understanding and feedback.Sincerely,Hotel Management
The rooms are clean and furniture was decent quality. But a short sighted attempt at cost-saving (or bilking) with the corporation’s decision to not stock the kitchen with essential cookware and plates/utensils. I expected that I’d be able to boil water in my room. They make you purchase an entire cookware set (saucepan, stew pot, skills, lids) rather than do what every other hotel with kitchenette I’ve ever visited does - supply the pans needed to make use of the kitchen appliances. If I damage a saucer, keep some of my dep... read more
Clean and no pet smells despite being pet friendly. Room was comfortable aside from the air conditioner resetting itself to 68 a couple times. Building construction is light so you will hear every footstep, and loud stereos from the adult cabaret next door, so earplugs are recommended. Being able to leave bathroom fan on without the light helped. Security lights shining into the room made it difficult to get it dark enough to sleep. Disappointed they discontinued the morning coffee service.
Business response:
Dear Patric, Thank you for taking the time to write a review. We appreciate your feedback and are delighted that you found your room at Extended Stay America clean and comfortable. We apologize for any inconvenience caused by the air conditioner, construction noise, and external light. Your suggestions for improvement will be shared with our team, and we hope to welcome you back soon to provide an even better experience. Thank you for choosing us for your stay.Sincerely,Hotel Management
AC was noisy. Room was not clean.
Business response:
Dear Charles, Thank you for taking the time to share feedback about your recent stay. We apologize for any discomfort caused by the air conditioning unit and for falling short of your expectations in terms of cleanliness. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
Building and rooms are outdated. Cabinets are from the 80s. Full kitchen but you need to rent dishes/pots, etc. Only 1 bar of soap in bathroom, no shampoo and conditioner. Room has been patched/painted in spots repeatedly. Time to repaint rooms. Only towels for 2 people, for a 3 person reservation. Called for linens for pull out. After over an hour of waiting for linens, finally went down by ourselfs to get them from the front desk. Overall pretty disappointed.
Business response:
Dear Sarah, Thank you for staying with us. We appreciate you pointing out specific items that you loved and also areas where we can improve. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4 star rating with 1,455 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.