Extended Stay America Select Suites - Rockford - State Street

Business response:

Dear Charles, Thank you for taking the time to share feedback about your recent stay. We apologize for any discomfort caused by the air conditioning unit and for falling short of your expectations in terms of cleanliness. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Laurie, Thank you for leaving a positive review of your experience at Extended Stay America. We're thrilled that you found our rooms clean and comfortable, with the added convenience of a full kitchen at a great price. We're glad our accommodations met your expectations. It's fantastic to know that you enjoyed the proximity of various dining options nearby. We strive to provide a convenient location for our guests, and we're delighted that it added to your overall experience. We appreciate your feedback and hope to welc... read more

Business response:

Dear Theresa, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with comfortable accommodations and outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely,Hotel Management