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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk lady was great and help full really knows her job
Business response:
Thank you for the excellent feedback about your experience here at Extended Stay America It was a pleasure knowing everything went well during your visit and that one of our associates from the front office team was able to leave an amazing impression by delivering her best, which made your stay even more pleasant. We appreciate your praises and hope you will come back to see us soon. Sincerely, Hotel Management
Older property, but kept in good shape. Close to lots of shopping and restaurants. Would stay here again.
Business response:
Rod, thank you for choosing Extended Stay America. We are glad to know you enjoyed our ideal location and had a wonderful stay with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Very nice. Room was clean and bed was very comfy. I just wish they would have individual coffee pots and coffee for those just staying overnight. They did have free coffee in the lobby but it was a pain getting dressed to go down there. Breakfast wasn't great either. I do understand though since each room has their own kitchen. Again, a pain for those just staying overnight. I would stay there again though. The AC in the room I was in was the coldest I have ever had. Combined with a comfy bed and pillows, I slept great. I wi... read more
Business response:
Thank you for choosing Extended Stay America. It is a delight to know your room provided the comforts you desired, and you had an overall pleasant stay. However, we regret your disappointment with our breakfast fferings. We value your comments and look forward to your next visit this way. Sincerely, Hotel Management
The stay was good, bed comfortable, room clean but had a slight odor to it.
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay, liked our comfortable accommodations. However, we regret the odor you encountered during your stay. Hopefully, this unfortunate situation will not prevent you from staying with us in the future, and you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Toilet in the bathroom has not been cleaned in a while. Everything was ok
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
This hotel is old and tired. The hallway and rooms smell old, possibly old smoking, and air freshener. The reception area is pitiful and the breakfast is a joke. I cancelled my second stay there and found a better place to stay.
Business response:
Kris, thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, we will share your comment with our brand leaders to determine new grab-and-go breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4 star rating with 1,457 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.