Extended Stay America Select Suites - Rockford - State Street

Business response:

Jenny, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the review. From your rating, it seems you had an enjoyable time with us. However, we regret not meeting some of your expectations. We value your feedback and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Luis, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sherry, thank you for evaluating your stay at Extended Stay America. With today’s unprecedented events, we are taking every measure to keep things as normal. We appreciate you highlighting our preparations, but we can also understand your disappointment with the availability of limited amenities. We hope you will consider coming here in the future. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Deborah, thank you for choosing Extended Stay America. We are glad to know you liked our spacious, fully-equipped suite. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you liked having a well-equipped kitchen and had a great stay. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret the situation you described regarding excessive noise. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management