This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was great. Clean hotel in safe area right off of the interstate.
Business response:
Mike, our thanks for taking the time to review your stay. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room. We hope to see you again at Extended Stay America - Rockford - State Street. Sincerely, General Manager
Close to the water park but was not a place I woul It was ok. Less than I expected for the price. Staff was friendly but no more extended stay hotels for me or my family
Business response:
Thank you for taking the time to evaluate your stay. We are happy you liked our friendly associates, but we are sorry for not meeting all of your expectations. If there is anything we could have done to improve your experience, please let us know. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager
The staff was extremely friendly and the location was perfect for the trip we had planned. Our bed was a little firm for my liking but I know it's different for everyone. Overall, it was a wonderful experience.
Business response:
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Rockford - State Street. It is good to read that you liked our courteous associates and convenient location which was perfect for your needs. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Decent stay Just ok. The room smelled like smoke. Both times staying here, spider in the room. Staff are not always readily available. But they are friendly and helpful.
Business response:
Thank you for staying at Extended Stay America - Rockford - State Street once again. Although, we are happy you liked our helpful associates, we are sorry that you felt they were not attentive enough to you. Also, please accept our apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We hope to have you back with us soon. Sincerely, General Manager
I will continue to stay at Extended Stay when in town, however, I was a little disappointed when I got to the room, all excited to watch HGTV (no cable at home), and Dish Network was in and out, mostly out due to the rain. Not the hotel's fault, but a known issue for satellite.
Business response:
Stacey, thank you for being loyal to our brand and for choosing Extended Stay America - Rockford - State Street. Although you enjoyed your overall time with us, we are sorry that you were not able to take advantage of the TV in your room. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Close to shopping No ice machine. I have never stayed in a motel without one! Had to go down the street to gas station to buy a bag of ice. Quite annoying. No wastebasket in room other than small one in bathroom. Had to use a shopping bag for our trash. We were on 1st floor. On 2nd floor above us somewhere there was constant running/jumping. It was like a herd of elephants over our heads. We complained to front desk at 10:30 pm so we could sleep & it did stop for about an hour them continued off & on the rest of the night. T... read more
Business response:
We apologize for the noise caused by the other guests and for failing to resolve this to your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. We would like to inform you that we have refrigerators in all our rooms which include ice trays for your convenience, so we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
The staff was extremely friendly, had no problem being me extra when I asked. My only complaint is the bed wasn't comfortable at all. It was hard and I woke up many times throughout the night. Grab and go breakfast was nice and convienent. Would stay again.
Business response:
Thank you for being our guest at Extended Stay America - Rockford - State Street. We are happy to know you liked our associates and that our grab-and-go breakfast was perfect for your needs. Your feedback regarding the bed has been shared with our management team as the plan any future upgrades. We look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.3 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.