Extended Stay America Select Suites - Rockford - State Street

Business response:

Dear Rosario, Thank you for sharing your experience. We are glad that, overall, you had an enjoyable stay. However, we are disappointed that we did not exceed every expectation. We value your feedback, and we take it to heart. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management 

Business response:

Dear Javier, We are so grateful for your kind words and for claiming us to be the most favorite hotel you have ever visited! It is always wonderful to see when guests can enjoy everything about our hotel. We genuinely pride ourselves on providing an exceptional stay for our guests; it means the world to us when we succeed. Our staff is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Javier, Thank you for your kind words about your experience at Extended Stay America! We're delighted to hear that you found our hotel very clean and enjoyed excellent service. Your positive feedback is truly appreciated. We look forward to welcoming you back to [Hotel's Name] for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Karl, Thank you for your review. It is very pleasant to know your expectations for a clean hotel experience were met and we could give you a pleasant stay. Please return for another satisfactory visit.Sincerely,Hotel Management