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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was perfect for our overnight trip for a sold out concert in Rockford. Room was clean and comfy, nice bathroom, loved the simplicity. Just enough!
Lugar limpio y excelente servicio
Business response:
Dear Javier, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
Clean and friendly staff
Building and rooms are outdated. Cabinets are from the 80s. Full kitchen but you need to rent dishes/pots, etc. Only 1 bar of soap in bathroom, no shampoo and conditioner. Room has been patched/painted in spots repeatedly. Time to repaint rooms. Only towels for 2 people, for a 3 person reservation. Called for linens for pull out. After over an hour of waiting for linens, finally went down by ourselfs to get them from the front desk. Overall pretty disappointed.
Business response:
Dear Sarah, Thank you for staying with us. We appreciate you pointing out specific items that you loved and also areas where we can improve. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,441 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.