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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was happy with room and it was comfortable
Business response:
Dear Peggy, We are delighted to read you were happy with your room and found it comfortable at Extended Stay America. Providing a cozy and pleasant stay is our priority, and we are thrilled you enjoyed your experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Management
Very nice and clean however the front desk closes at 10. One has to call an agent who contacts someone who is sleeping in the building. They open the door for you and check you in. NOT a smooth process
Business response:
Dear Paul, Thank you for your feedback. We apologize for any inconvenience you experienced during the check-in process. We are actively working to improve our procedures to ensure a smoother and more efficient experience for our guests, even after hours. Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management
All good!
Overall hotel was ok. Due to the nature of pets allowed in this hotel my room had the smell of dogs.
Business response:
Dear Fred, Thank you for choosing us. Thank you for your feedback. We apologize for any inconvenience caused by the odor in your room. Maintaining a fresh and comfortable environment for all guests is vital to us. We will address this issue with our housekeeping team to ensure thorough cleaning. Your satisfaction is our priority, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
I have never stayed at an Extended Stay Hot, so I didn't know what to expect. My husband booked this hotel because it was the MOST REASONABLE in Rockford! It was SUPER CLEAN! BUT the hours of the check-in desk were 7am-10pm M-F and 10am-6pm on S/S ~ NOT ACCOMMODATING @ all! ("Call 911 if you have an emergency.")Then there was NOTHING in the room/kitchen! NOT EVEN A PAPER CUP! NO COFFEE POT, No tissues, ONE bar of soap, no Shampoo, etc! I thought it was just my room, but my friend's room down the hall was the same! NOTHING fo... read more
Business response:
Dear Ryan, Thank you for choosing our hotel and for sharing your feedback. We apologize for any inconvenience caused by our limited check-in desk hours and the lack of amenities in the room. Your comments are valuable to us, and we will review them with our team to make improvements where necessary. We appreciate your compliments regarding the cleanliness and laundry facilities. We hope to have the opportunity to better accommodate you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,472 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.