Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Dear Cade, We’re sorry to hear that your experience did not meet your expectations. We strive to provide a safe, clean, and welcoming environment for all our guests, and we regret that your impression of the property fell short. Your feedback is important and has been shared with our management team to identify areas where improvements can be made. We are committed to enhancing the overall guest experience and ensuring that everyone feels comfortable during their stay. We hope to regain your trust in the future. Sincerely, H... read more

Business response:

Dear Ryan, We sincerely apologize for the disappointing condition of your stay. We are deeply concerned to hear about the cleanliness issues, including bugs and grime, which are far below the standards we strive to maintain. Your comments have been immediately shared with our housekeeping and pest control teams for urgent review and corrective action. We understand how important a clean and comfortable environment is and regret that we failed to provide that. Your feedback is taken seriously as we work toward improvement. We... read more

Business response:

Dear Guest, We sincerely apologize for the difficulty you experienced reaching our front desk team. Providing timely and attentive service is very important to us, and we are taking your comments seriously to improve our staffing and response times. We appreciate your patience and understanding as we work on these improvements. Your comfort and satisfaction are our priority, and we hope to provide you with a much better experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize if the presence of non-guests near the entrance made you feel uncomfortable. Please know that guest safety and comfort are top priorities for us, and we are addressing this issue with increased staff monitoring and coordination with local authorities if necessary. Your experience is important to us, and we’re working to maintain a secure and welcoming environment for all our guests. We value your input and look forward to welcoming you back with improvements. Sincerely, Hotel Management 

Business response:

Dear Guest, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable visit, and we are sorry if this was not your experience. We regret your disappointment, yet we are grateful for your patience. We hope you will give us another chance to exceed your expectations next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your interaction with the front desk did not meet your expectations. Providing friendly and respectful service is a top priority for us, and we regret that this was not reflected during your stay. Please know that your comments have been shared with our team so we can address the issue and ensure a more welcoming experience for all guests. We appreciate your honesty, as it helps us improve. Thank you again for bringing this to our attention, and we hope to welcome you back.Sincerely,Hotel... read more