Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Dear Guest, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable visit, and we are sorry if this was not your experience. We regret your disappointment, yet we are grateful for your patience. We hope you will give us another chance to exceed your expectations next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your interaction with the front desk did not meet your expectations. Providing friendly and respectful service is a top priority for us, and we regret that this was not reflected during your stay. Please know that your comments have been shared with our team so we can address the issue and ensure a more welcoming experience for all guests. We appreciate your honesty, as it helps us improve. Thank you again for bringing this to our attention, and we hope to welcome you back.Sincerely,Hotel... read more

Business response:

Dear Guest, We apologize for the inconvenience your son experienced during check-in. We understand how frustrating this can be. We also appreciate your comments regarding the parking lot and will address cleanliness to ensure a better experience in the future. We strive to provide a welcoming environment for all our guests, and your feedback helps us improve. We hope you’ll consider staying with us again, and we’ll work to make your next visit more enjoyable.Sincerely,Hotel Management 

Business response:

Dear Guest, We deeply apologize for the inconvenience you experienced during your stay. It’s unacceptable that no one was available at the reception to assist you, and we understand how frustrating this situation must have been. We take this issue seriously and are reviewing our staffing procedures to ensure that our front desk is always available to help guests, especially during check-in. Your experience does not reflect the standard of service we strive to provide, and we regret the impact this had on your reservation. We... read more

Business response:

Dear Adam, We sincerely apologize for the extended wait you encountered during check-in. We understand how frustrating this must have been, and we’re actively working to improve our after-hours check-in process to ensure quicker and smoother experiences for our guests in the future. Your feedback is invaluable in helping us enhance our services, and we truly appreciate your patience. We hope to have the opportunity to welcome you back and provide you with a more efficient experience next time.Sincerely,Hotel Management 

Business response:

Dear James, We apologize for the inconvenience you experienced with the lack of a cup in your room. This is certainly not up to our usual standards, and we will address this issue to ensure that all necessary amenities are provided for our guests. We truly appreciate your comments and will work to improve the guest experience. We hope to have the opportunity to welcome you back and provide a more comfortable stay next time. Sincerely,Hotel Management