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Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Find somewhere else!!! You won’t be sorry! It smelled, our heater in the room didn’t work. There was pet hair everywhere. Our room was sort of clean. There was paper bits on the floor of the bathroom. No screen on the window. And only half the buttons on the remote worked
Business response:
Dear Brandy, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them t... read more
The floors are dirty, the room stinks really bad, there is someone else’s spit on the bathroom faucet, there was a loud popping noise in the room that kept me from sleeping. The beep beep of others going into their rooms was constant all night. I had the ac fan on high trying to drown all that out but it didn’t work. The hallway floors and elevator are filthy. People are living in the building with their pets and they are not being cleaned up after. The sheets and the towels were clean though.
Business response:
Dear Jessie, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We understand your frustration and concerns and welcome the opportunity ... read more
Dirty place.. not a hotel looks like a homeless shelter, people smoking in front of the maon door , not daily housekeeping, hallways smell like fast food ,
Business response:
Dear Miriam, Thank you for your recent review of your stay at our hotel. We apologize for the conditions you encountered during your stay. Our aim is to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. We will address cleanliness and odor concerns to ensure a more pleasant experience for all guests. We value your insights, and we hope to have the opportunity to provide you with a more positive experien... read more
The extended stay America is trash really stinks people hanging around rooms a bare min this I’ll probably be the last time I use Hotels.com. I’m going back to my IGH app where I know I get quality rooms even when they’re cheap.
Business response:
Dear Anthony, We're sorry to learn about your recent experience. Our goal is to provide a positive stay for all guests, and we regret if we fell short of your expectations. We appreciate your feedback and understand the importance of feeling secure and comfortable during your travels. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.Sincerely,Hotel Management
The staff was friendly and helpful however our room wasnt the cleanest. The floor was so dirty it turned our feet and socks black.
Business response:
Dear Mary, Thank you for being our guest and for taking the time to review your experience. We appreciate your compliment to our hospitable team. However, we apologize for not meeting your expectations regarding the cleanliness of our accommodation. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly insp... read more
Cucarachas puerta rotas y en mal estado
Business response:
Dear Gustavo, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when visiting us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standar... read more
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.