Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Dear Guest, We deeply apologize for the inconvenience you experienced during your stay. It’s unacceptable that no one was available at the reception to assist you, and we understand how frustrating this situation must have been. We take this issue seriously and are reviewing our staffing procedures to ensure that our front desk is always available to help guests, especially during check-in. Your experience does not reflect the standard of service we strive to provide, and we regret the impact this had on your reservation. We... read more

Business response:

Dear Adam, We sincerely apologize for the extended wait you encountered during check-in. We understand how frustrating this must have been, and we’re actively working to improve our after-hours check-in process to ensure quicker and smoother experiences for our guests in the future. Your feedback is invaluable in helping us enhance our services, and we truly appreciate your patience. We hope to have the opportunity to welcome you back and provide you with a more efficient experience next time.Sincerely,Hotel Management 

Business response:

Dear James, We apologize for the inconvenience you experienced with the lack of a cup in your room. This is certainly not up to our usual standards, and we will address this issue to ensure that all necessary amenities are provided for our guests. We truly appreciate your comments and will work to improve the guest experience. We hope to have the opportunity to welcome you back and provide a more comfortable stay next time. Sincerely,Hotel Management 

Business response:

Dear Glen, Thank you for your feedback. We sincerely apologize for the issues you experienced with cleanliness and the odor in your room. This is not the standard we aim to provide, and we will address this matter with our housekeeping team to ensure that it does not happen again. We appreciate your understanding and hope to have the chance to serve you better on your next visit. Sincerely,Hotel Management 

Business response:

Dear Jake, Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are thrilled to have earned your high rating. We are delighted that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. We understand the frustration caused by parking challenges in the area and regret the inconvenience you faced. Feedback like yours helps us as we strive to provide complete guest satisfaction. Thank you for... read more