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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible. Rooms smelled, roaches in my room, messed up furniture, sheets were dirty, faucet falling apart, people smoke in the stairways. I would not stay there again.
Business response:
Dear Guest, On behalf of our entire team, we would like to extend our sincerest apologies for not meeting your expectations at our hotel. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No iron And killed a few roaches
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
I’ve been staying at hotel
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Ive stayed at property and decided to stay again based off the experience I had. 👎I was woken up out of my sleep by a noisy neighbor who decided it was ok to blast her music at 7:30 am in the morning!!!!!!!!! I politely knocked on her door to turn it down and she was very disrespectful and rude and her room smelled like weed. . I had to call the police for them to de-escalate the problem. Once from desk staff got in I told them of the complaint. No apology or anything. Smh
Business response:
Dear Guest, Thank you for sharing your feedback with us. We understand how upsetting it can be to have your rest disturbed, especially during early morning hours, and we regret the inconvenience this situation caused. As our team has already spoken directly to you and offered an apology and addressed your concerns. We have also discussed the matter with the neighboring guest to ensure expectations around respectful conduct are clearly understood and maintained for everyone. While shared environments can occasionally present ... read more
This was the worst ESA I have ever stayed at. We stayed 8 days and toilet had to be plunged everyday then on the 4th day we woke up to an overflowed toilet with water all over the floor. We were moved to another room that was infested with roaches, t.v. Didnt work. Tub was clogged with brown stuff coming up out the drain. The staff was really helpful through it all. They worked with thy had. Cooperate need to overhaul that whole property. The employees there should not have to work under those conditions.
Business response:
Dear Sonya, Thank you for sharing your detailed feedback. We sincerely regret the challenges you faced during your stay, as this clearly fell short of the experience we aim to provide. While we’re glad our team could assist you, we understand how these issues affected your comfort and overall visit. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your observations are important, and they will be shared with our team appropriately. We hope ... read more
This place states NON smoking. Which is why i chose it. I have allergies to cigarette smoke. The place reeked of cigarette smoke and the elevator was the worst. It is not very clean. And its so noisy. I didnt stay my whole time and was not refunded the days i sis not stay
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.