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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall it was ok The hotel front desk staff was great but the rooms were not so good the first room I checked into had bugs coming from the window area so we had to transfer to another that was ok the only problem we had was the toilet wouldn’t flush correctly so we decided to check out an got to another hotel
Business response:
Dear Davion, We are truly sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the discomfort caused. These are absolutely not the standards we aim to uphold, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure that rooms are thoroughly checked and properly maintained moving forward. Thank you for bringing this to our attention, and we hope you’ll consider staying with us again in the future for a much better experience. Sincerely,Hotel Man... read more
No hubo nadie para atender en el check in y me quede en la calle anoche
Business response:
Dear Marco, We sincerely regret the experience you encountered upon arrival. Ensuring a smooth and welcoming check-in process is a priority, and it is concerning to hear that assistance was unavailable when needed. Please know that this is not the level of service we strive to provide. Your feedback has been shared with our team to prevent similar situations in the future. We hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality ... read more
Tear this place down Room smelled like piss, bugs in the room. Hallway smelled like an ashtray. Elevator smelled like sex. It’s doesn’t get any worse than this place
Business response:
Dear Matthew, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team and are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve ... read more
Was given a room with no cable box for tv so we had no tv The drain to the shower was stopped up. Begged for 2 days to move room Had front desk come take a look Accused us of stealing the cable box and never return Upon departure, I had to clean my own tub with comet that the front desk brought me after telling me the evening staff was suppose to switch us rooms and did not. The worst hotel I’ve been in in yrs. Halls smelled like old pee, stained carpets, burnt blunts and stale cigarette smoke
Business response:
Dear Jonathan, Thank you for sharing your experience. We are truly sorry that your stay was not up to the standard we strive to provide. It’s disappointing to hear about the issues with the TV, shower, and room condition and the lack of follow-up on your room change request. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short in these areas. Your feedback will be shared with the team to address these concerns and ensure a better experience for future guests. We hope to welcome you back f... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.