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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hubo nadie para atender en el check in y me quede en la calle anoche
Business response:
Dear Marco, We sincerely regret the experience you encountered upon arrival. Ensuring a smooth and welcoming check-in process is a priority, and it is concerning to hear that assistance was unavailable when needed. Please know that this is not the level of service we strive to provide. Your feedback has been shared with our team to prevent similar situations in the future. We hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality ... read more
Tear this place down Room smelled like piss, bugs in the room. Hallway smelled like an ashtray. Elevator smelled like sex. It’s doesn’t get any worse than this place
Business response:
Dear Matthew, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team and are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve ... read more
Was given a room with no cable box for tv so we had no tv The drain to the shower was stopped up. Begged for 2 days to move room Had front desk come take a look Accused us of stealing the cable box and never return Upon departure, I had to clean my own tub with comet that the front desk brought me after telling me the evening staff was suppose to switch us rooms and did not. The worst hotel I’ve been in in yrs. Halls smelled like old pee, stained carpets, burnt blunts and stale cigarette smoke
Business response:
Dear Jonathan, Thank you for sharing your experience. We are truly sorry that your stay was not up to the standard we strive to provide. It’s disappointing to hear about the issues with the TV, shower, and room condition and the lack of follow-up on your room change request. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short in these areas. Your feedback will be shared with the team to address these concerns and ensure a better experience for future guests. We hope to welcome you back f... read more
I did not stay. I got another hotel. It was dirty and smelled of urine. Filled with alcoholics and smelled of smoke.
Business response:
Dear Guest, Thank you for leaving us your feedback. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We hope you will stay with us again for the flawless visit you deserve.Sincerely,Hotel M... read more
My room had roaches everywhere
Business response:
Dear Jameshia, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management
Just don't have hot water and the room service is trash but it's alright
Business response:
Dear Lakesha, Thank you for sharing your feedback. We regret to hear about the issues you encountered during your stay. A consistent supply of hot water and dependable room service is essential, and your experience does not reflect the standard we strive to uphold. Your comments are invaluable as we continue to focus on improving the comfort and quality of our accommodations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Homeless people approaching us in driveway
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the uncomfortable experience you encountered during your stay. We strive to provide a safe and welcoming environment for all guests, and it is concerning to hear about your interactions in the driveway. Your comments will be addressed with our team to ensure we are taking appropriate measures to enhance security and guest comfort. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Si... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.