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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just don't have hot water and the room service is trash but it's alright
Business response:
Dear Lakesha, Thank you for sharing your feedback. We regret to hear about the issues you encountered during your stay. A consistent supply of hot water and dependable room service is essential, and your experience does not reflect the standard we strive to uphold. Your comments are invaluable as we continue to focus on improving the comfort and quality of our accommodations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Homeless people approaching us in driveway
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the uncomfortable experience you encountered during your stay. We strive to provide a safe and welcoming environment for all guests, and it is concerning to hear about your interactions in the driveway. Your comments will be addressed with our team to ensure we are taking appropriate measures to enhance security and guest comfort. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Si... read more
1st room was dirty, told office, 2nd room was also dirty. Had to go back was given a 3rd room it was acceptable but still could have been a little cleaner.
Business response:
Dear Pablo, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
The staff was very nice but the hallways had a faint smell. The room had hot water and the stove top worked. We did not have to stay there because our electricity was restored but for the price it was cool.
Business response:
Dear Breyon, Thank you for providing us with feedback on your experience. We appreciate your kind words and constructive feedback for improvement. Please accept our apologies for any inconvenience caused. Rest assured that we consider your concerns with the utmost seriousness and will promptly address them. We hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Business response:
We're sorry that your stay did not exceed your expectations. It's our goal at Extended Stay, to meet and exceed your expectations. We appreciate your feedback and we'll use it to improve our guest overall experience. Thank you again
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.