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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smoke smell was awful. There was no hot water to shower with. Terrible experience. I want a refund.
Business response:
Dear Mark, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The staff was nice
Business response:
Dear Olivia, Thank you for your feedback. Although the rating provided may not fully reflect the generous compliments, we are pleased to hear that you appreciated our staff. Our commitment is to exceed expectations in all aspects consistently, and we value your feedback. We look forward to welcoming you back whenever your travels bring you to the city.Sincerely,Hotel Management
No hot water, No television, no elevator bad bad and bad
Business response:
Dear Ashton Blankenship, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the lack of hot water, TV, and elevator issues and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
The worst experience ever no hot water elevator don’t work bad service, and they keep lying to you every day
Business response:
Dear Rafael, We sincerely apologize for the disappointing experience during your stay. It's unacceptable that you encountered issues with hot water, elevator functionality, and poor service. We understand the frustration and inconvenience this caused you. Rest assured, we are addressing these issues with the utmost urgency to ensure they are resolved promptly. Transparency and honesty are paramount to us, and we regret any miscommunication during your stay. Your feedback is invaluable as we strive to improve our services and... read more
Didn’t like that they did not have hot water and they didn’t even bother telling me when i checked in
Business response:
Dear Pablo, Thank you for sharing your feedback with us. We appreciate your insights regarding the issue you encountered during your stay. We sincerely apologize for any inconvenience caused by the lack of hot water. This oversight does not align with our commitment to providing exceptional service. Your comments have been noted, and we will take appropriate measures to ensure a more seamless visit for future guests. We value your patronage and hope for the opportunity to welcome you back in the future for a more enjoyable e... read more
A fold out bed? Are you kidding me?
Business response:
Dear Justin, Thank you for taking the time to write a review of your stay. We apologize if the fold-out bed did not meet your expectations. We understand that preferences can vary, and we appreciate your feedback. Our team aims to ensure our guests have a comfortable stay, and we value your input as we strive to improve our accommodations. We hope you will consider giving us another chance to provide you with a more pleasant stay.Sincerely,Hotel Management
Hallway smells like bleach and No receptions on duty, room smells like smoke and fire alarms going off every 30/45mins. Not what I expected.
Business response:
Dear Nnamdi, Thank you for taking the time to review your experience. We apologize for the inconvenience you experienced due to the odor and fire alarm and for our inattentive front desk staff. We aim to provide our guests with fresh, well-serviced accommodations to ensure a seamless visit, but we regret this was not accomplished. Your comments will be shared with the appropriate teams to prevent future recurrence. We hope you give us another opportunity to make it up to you on your next visit.Sincerely,Hotel Management
Trip Ac was not working, the hall smelled like cigarette all the time, too much dust and not very clean rooms, the front desk staff were very friendly, that was the best part , beds not comfortable neither pillows, and since we didnt stay longer than 2 days there was no room service, we had to clean our own rooms
Business response:
Thank you for taking the the time to review your stay with us, Martin. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.