This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice but the hallways had a faint smell. The room had hot water and the stove top worked. We did not have to stay there because our electricity was restored but for the price it was cool.
Business response:
Dear Breyon, Thank you for providing us with feedback on your experience. We appreciate your kind words and constructive feedback for improvement. Please accept our apologies for any inconvenience caused. Rest assured that we consider your concerns with the utmost seriousness and will promptly address them. We hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Business response:
We're sorry that your stay did not exceed your expectations. It's our goal at Extended Stay, to meet and exceed your expectations. We appreciate your feedback and we'll use it to improve our guest overall experience. Thank you again
Kitchen was ransacked empty and the microwave was broken. Nasty room.
Business response:
Dear Emily, We extend our sincerest apologies for any inconvenience caused by the condition of the room and our updated policy on kitchen amenities. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arisen and apologize for the same. Your feedba... read more
My room had no pillows on arrival. The bathroom door had a hole in it. And there was a lot of trash in the hallways and by the elevator
Business response:
Dear Sean, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The smoke smell was awful. There was no hot water to shower with. Terrible experience. I want a refund.
Business response:
Dear Mark, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The staff was nice
Business response:
Dear Olivia, Thank you for your feedback. Although the rating provided may not fully reflect the generous compliments, we are pleased to hear that you appreciated our staff. Our commitment is to exceed expectations in all aspects consistently, and we value your feedback. We look forward to welcoming you back whenever your travels bring you to the city.Sincerely,Hotel Management
No hot water, No television, no elevator bad bad and bad
Business response:
Dear Ashton Blankenship, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the lack of hot water, TV, and elevator issues and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
The worst experience ever no hot water elevator don’t work bad service, and they keep lying to you every day
Business response:
Dear Rafael, We sincerely apologize for the disappointing experience during your stay. It's unacceptable that you encountered issues with hot water, elevator functionality, and poor service. We understand the frustration and inconvenience this caused you. Rest assured, we are addressing these issues with the utmost urgency to ensure they are resolved promptly. Transparency and honesty are paramount to us, and we regret any miscommunication during your stay. Your feedback is invaluable as we strive to improve our services and... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.