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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pictures online need to be updated. Looks nothing like advertised rooms reeked of piss not in a good area either.
Business response:
Dear Jeremiah, Thank you for your feedback. We apologize that the condition of the room and the surrounding area did not meet your expectations. We understand how disappointing it can be when photos do not accurately reflect the actual experience, and we have noted your concerns. Your comments will be shared as we work to improve both our presentation and the overall quality of the stay. Sincerely, Hotel Management
Pedí una reservación y cuando llegue al hotel la habitación no estaba diaponible
Business response:
Dear Luis, We sincerely apologize for the inconvenience you experienced with your recent reservation at our establishment. Please know that such situations are not typical for us. We appreciate you bringing these concerns to our attention, as your feedback is invaluable in helping us grow and improve. We hope you will consider giving us another chance in the future, as we would love the opportunity to provide you with an outstanding visit. Sincerely, Hotel Management
None of keys worked. Lucky to have a room when I checked in since only one existed left (despite others coming
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience with the key cards and the limited room availability at check-in. Your feedback will be shared with the team to help improve the guest experience moving forward. Sincerely, Hotel Management
:( My stay was horrible. Room was infested with nats. Also hotel was over booked so I was placed on the smoking floor and had to pay 5$ extra to have. Every time I needed to go get into my room I had to be let in/wait on staff to get into my room. Due to key maker being broken. I ended up cutting my trip short due to these factors. Worst experience I’ve had with extended stay.
Business response:
Dear Guest, Thank you for sharing your experience. We’re very sorry yourstaywas impacted by these issues. After a thoughtful review, we’d like to clarify that during the period when our key machine was down, we made every effort to inform guests with upcoming reservations, including a courtesy call to ensure they were aware in advance. However, we did not receive any report of room concerns during your stay, as we would have gladly made adjustments to ensure your comfort. Our team is fully committed to delivering a positive ... read more
Overall it was ok The hotel front desk staff was great but the rooms were not so good the first room I checked into had bugs coming from the window area so we had to transfer to another that was ok the only problem we had was the toilet wouldn’t flush correctly so we decided to check out an got to another hotel
Business response:
Dear Davion, We are truly sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the discomfort caused. These are absolutely not the standards we aim to uphold, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure that rooms are thoroughly checked and properly maintained moving forward. Thank you for bringing this to our attention, and we hope you’ll consider staying with us again in the future for a much better experience. Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.