Extended Stay America Select Suites - Shreveport - Airport

Business response:

Dear Guest, Thank you for leaving us your feedback. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We hope you will stay with us again for the flawless visit you deserve.Sincerely,Hotel M... read more

Business response:

Dear Jameshia, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Lakesha, Thank you for sharing your feedback. We regret to hear about the issues you encountered during your stay. A consistent supply of hot water and dependable room service is essential, and your experience does not reflect the standard we strive to uphold. Your comments are invaluable as we continue to focus on improving the comfort and quality of our accommodations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear David, Thank you for your feedback. We sincerely apologize for the uncomfortable experience you encountered during your stay. We strive to provide a safe and welcoming environment for all guests, and it is concerning to hear about your interactions in the driveway. Your comments will be addressed with our team to ensure we are taking appropriate measures to enhance security and guest comfort. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Si... read more

Business response:

Dear Pablo, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management