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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st room was dirty, told office, 2nd room was also dirty. Had to go back was given a 3rd room it was acceptable but still could have been a little cleaner.
Business response:
Dear Pablo, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
The staff was very nice but the hallways had a faint smell. The room had hot water and the stove top worked. We did not have to stay there because our electricity was restored but for the price it was cool.
Business response:
Dear Breyon, Thank you for providing us with feedback on your experience. We appreciate your kind words and constructive feedback for improvement. Please accept our apologies for any inconvenience caused. Rest assured that we consider your concerns with the utmost seriousness and will promptly address them. We hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Business response:
We're sorry that your stay did not exceed your expectations. It's our goal at Extended Stay, to meet and exceed your expectations. We appreciate your feedback and we'll use it to improve our guest overall experience. Thank you again
Kitchen was ransacked empty and the microwave was broken. Nasty room.
Business response:
Dear Emily, We extend our sincerest apologies for any inconvenience caused by the condition of the room and our updated policy on kitchen amenities. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arisen and apologize for the same. Your feedba... read more
My room had no pillows on arrival. The bathroom door had a hole in it. And there was a lot of trash in the hallways and by the elevator
Business response:
Dear Sean, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.