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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I had to wait 40 minutes outside because the desk person was running his night audit and could not check anyone in and there was no lobby. The room had a kitchen; but, did have not have any pots, pans, utensils to cook with. The bed was a mattress placed on top of a metal grate that had no give whatsoever. The property was fairly new and clean except for hair that was on the bath towels.
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
HORRIBLE SERVICE We checked into our room pretty late Friday night, it was a room with double beds and only one bed was made up...the other one had no sheets or pillows. We called down to ask about that and they said they were overbooked and didn't have any extra! Then the next morning when I got up to take a shower I realized we didn't have a single towel....we called and they made us come down to get the towels and only gave us two. Then around 10am they had a guy going around knocking on every door when he got to ours he ... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Hotel close to the highway Checked in desk clerks were talking hotel business i had to wait due to the staff talking about the hotel beimg booked in front of me instead of them check me in then talk.
Business response:
Our WoodSpring Suites team is thrilled to hear you enjoyed your time and our team at the property. Our goal is to provide guest with a positive experience when they visit WoodSpring Suites. Your thoughts about us and your stay are very important to us. We are glad to hear they were both positive experiences. We wish you well and cannot wait to see you again.
Business response:
Thank you for taking the time to rate our hotel.
HORRIBLE Worst place I have ever stayed... I was given the option of paying room when booked or paying hotel directly. I chose to pay directly. This is what was on my confirmation. The hotel charged my card anyway and stated if it had declined, I would have just lost my room. So booking on a CC with them does not save your room. We had to take our dirty towels to them at the front desk in order to get more, no toilet paper in the room and even after we asked for some we ended up having to get it ourselves. Our light blew in ... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
NOT MUCH TO SAY 2 PILLOWS, 2 BATH TOWELS, 2 WASH CLOTHS NO ONE AT DESK ROUND THE CLOCK OR EVEN IN THE MORNING WASN'T THE BEST NOISY WHY THE FEW PEOPLE HAD TO ALL BE PUT IN THE SAME GENERAL AREA IS BEYOND ME NOT THE BEST OR ANYWHERE CLOSE TO IT
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
none I stayed for the rate but the condition of the room was nasty for 1 there was never any hot water 2 there was bed bugs in one room the lady told me that you can't see bed bugs . I showed her one I killed on the bed my son was sleeping on. 3 When they change my room the next room had roaches for days. The African American lady at the front desk is the only one who know how to do anything.
imagine paying for a room in a halfway house i didn't stay, i literally booked another room the same night
Very bad experience with the staff room was decent
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.