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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
You get what you pay for! There was some unexpected critters in our rooms, the 2 shower towels were literally paper thin, the AC unit dripped/condensation on windows and our room as next to the elevator so we heard it all night long!
Business response:
Thank you for your feedback. We are so sorry for the maintenance issues in your room and apologize for the inconvenience these caused you during your stay. We will certainly address the problems and appreciate hearing from you.
This hotel had to many roaches the towels was rough and they don’t clean rooms but every 7 days from what I was told no wonder why the have roaches then the attendant at the window told me I had to bring my towels down to get more so I went to buy some never again..
Business response:
I'm so sorry to hear that you had an unpleasant stay with us. This is not what we intended and we hope your future travels are excellent ones.
DISAPPOINTED The employees at the front desk were super nice. The kitchen was disappointing. It wasn't really a kitchen, it was a room with a refrigerator and stove. My mother woke up with red spots all one side of her face. We later discovered that she had red spots and bumps on her arm and back. I pray that there were not bed bugs in there. Overall I was VERY disappointed with the room
Business response:
I’m sorry to hear this. We strive to provide a great place at a great price and I’m sorry we let you down.
tv wouldnt work dirty room and no bath towels are anything
Business response:
My apologies extended to you. Not sure why your tv didn’t work we have staff available to issue towel.
STAY AWAY FROM THIS HELL HOLE Was not greeted upon arrival waited 15 minutes to be helped. The absolute worst customer service. When I was given my room key she didn't tell me what room number and when I asked she "guessed ###" . Was given to direction to my room or anything. Counters were dirty. Only had one bar of hand soap, no shampoo etc. Room above us had what sounded like elephants running across the room while moving the beds around that started at 10pm and continued until 1am. At 10am a knock at the door was the fron... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
HORRIBLE!!! Donot waste your money here! This hotel was previously a American Value (somethingblike that) and recently change companies. People live here so it’s not your normal hotel. I walked in the room to bugs that look like fleas on the floor....walked in the bathroom and a roach was crawling on the toilet! I was disgusted and immediately grabbed my things and got out as fast as I could! They didn’t have any other rooms which I was glad bc I didn’t want to stay but I was able to get a refund. The last at the front desk ... read more
Business response:
Thank you for sharing your experience, Yasma. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We will use your feedback to help us improve and we are terribly sorry that this stay was disappointing to you.
The price for the room was $59.99,I was charged $75 and no pool!
Business response:
Please contact us for details about your bill and sorry we do not provide a pool and you missed having one.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.