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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really only liked the staff. They were nice, what I didn’t like I ordered a room non smoking with 2 beds in 2 weeks advance, when I got there all they had was a smoking room. I ordered non smoking for a reason, my fiancé has really bad asthma and can’t be in a room or around someone who smokes. So my experience was horrible. My reservation was cancelled by Chantel who spoke with her manager. I better not get charged for such poor service.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of not receiving your preferred room type. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
The property was Ghetto Had to pay to get towels they dont have housekeeping so no new sheets the entire time had to get switched to a new room because the one we had curtains was hard to let down and was roaches in that room beds are very little full size towels had stains this is a low budget horrible hotel that just happens to be in a kind of good area of shreveport,la then my card was charged for what i still dont know bad experience they never have to worry about my service
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a better impression on future guests.
reservation was cancelled by front desk as My Name is billy kidd who was a outlaw and they did not believe that was my name. entire hotel smelled like smoke. room was clean but smelled. customer service was a joke. was told by front desk they could not make reservations after 10 but it was amazing how they did after i called the complaint # found on the internet as one was not posted at hotel
Business response:
I'm so sorry to hear about the challenging check-in experience and that you got conflicting information about our reservation policies. This is not the first impression we wanted to make on you and we apologize for this and the smoke odor you encountered during your stay with us.
Worst hotel ever, had roaches Very disrepectful
Business response:
We are disturbed to learn that this was your impression of our hotel. We never want our guests to feel like anything but welcomed and treasured. We are sorry for disappointing you.
Worst hotel visit ever ever had My visit was horrible first room they gave me was not clean second room the bed was no good squeak all night TV did not work room above me was noisy stomping all night was not informed that desk closes at a certain time and if you have problems you have to go to the lobby to use the lobby phone you can't call from your room to get any service. I would never stay there again and would not recommend it to anyone !!!!!
Business response:
This is not at all the impression we wanted to make on you. I'm so sorry our accommodations did not meet your needs. Thank you for sharing your feedback with us.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for taking time to rate our hotel.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
You get what you pay for! There was some unexpected critters in our rooms, the 2 shower towels were literally paper thin, the AC unit dripped/condensation on windows and our room as next to the elevator so we heard it all night long!
Business response:
Thank you for your feedback. We are so sorry for the maintenance issues in your room and apologize for the inconvenience these caused you during your stay. We will certainly address the problems and appreciate hearing from you.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.