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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Business response:
We are sorry you did not enjoy your stay with us.
I cooked,ate took a nap woke up,and there were roaches,brought cans of raid for the doration of the stay,so after that was hard to get any rest,and I immediately stopped cooking.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mike Bell General Manager
NEVER AGAIN DO NOT RECCOMEND TO ANYONE THE ELEVATOR STINKS BAD AND SO DO THE ROOMS AND BED SHEETS ARE STAINED AND SERVICE JUS AINT THERE TAKES FOREVER TO GET CHECKED IN ! WOULD RATHER SLEEP IN MY TRUCK NEXT TIME SAVE 124.OO ITS STINKS BAD NOTHING PLEASEANT OR COMFORTABLE BOUT THE PLACE
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mike Bell General Manager
I checked in very late with 2 young children. The front desk lady was very nice. My room keys didn't work twice, so my kids and I had to go back down to the front desk twice, dragging all of our bags. The elevator smelled like cigarettes and was filthy, like it hadn't been vacuumed in a very long time. The bed sheets & pillowcases were stained and there was hair in the shower. There were drunk people a couple rooms down singing very loudly, but the desk clerk took care of that by telling them to be quiet.
Business response:
Thank you for your review and detailed comments. We value your feedback and are so sorry to hear that you had some negative experiences during your stay. We are glad the staff was able to promptly resolve some of the issues for you. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we apprecia... read more
If you're sober, this isn't the place for you! I have NEVER left a bad review and I have stayed in some less than desirable places, but this beat it all. Upon arrival at the checkin area was a man screaming obsenities about a payment discrepancy. There were 3 others besides me waiting while he continued on his rampage throwing the f bomb around like it were please and thank you. Then comes gentleman 2 who needed his key redone because apparently they quit working often. Next guy needed towels because "housekeeping skipped hi... read more
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am glad that our front desk staff member was able to assist you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mi... read more
DONT WASTE YOUR MONEY Room was EXTREMELY HOT and ac was set to 60.... the room stunk of fish and they refused to come clean it or move us to another room. We had no shower curtain. And there was baby roaches....
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Checked out same day because room had bugs nd refrigerator was very stink as well as the room...
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
They didn’t have employees after 8 smh if you need anything idk how you get help if no ones there to help you..
Business response:
We appreciate your feedback. I am sorry you were not aware that we do have staff members available once the office is closed.
Disgusted The first room I had the heater didn't work, the fridge was disgusting, and there were more species of bugs than I could identify, when changing rooms I saw a list of complaints that had other guest complaining of bugs.
Business response:
We are sorry you had some problems during your stay. We will work hard to make sure future guests does not experience these. We appreciate your feedback.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.