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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel had to many roaches the towels was rough and they don’t clean rooms but every 7 days from what I was told no wonder why the have roaches then the attendant at the window told me I had to bring my towels down to get more so I went to buy some never again..
Business response:
I'm so sorry to hear that you had an unpleasant stay with us. This is not what we intended and we hope your future travels are excellent ones.
DISAPPOINTED The employees at the front desk were super nice. The kitchen was disappointing. It wasn't really a kitchen, it was a room with a refrigerator and stove. My mother woke up with red spots all one side of her face. We later discovered that she had red spots and bumps on her arm and back. I pray that there were not bed bugs in there. Overall I was VERY disappointed with the room
Business response:
I’m sorry to hear this. We strive to provide a great place at a great price and I’m sorry we let you down.
tv wouldnt work dirty room and no bath towels are anything
Business response:
My apologies extended to you. Not sure why your tv didn’t work we have staff available to issue towel.
STAY AWAY FROM THIS HELL HOLE Was not greeted upon arrival waited 15 minutes to be helped. The absolute worst customer service. When I was given my room key she didn't tell me what room number and when I asked she "guessed ###" . Was given to direction to my room or anything. Counters were dirty. Only had one bar of hand soap, no shampoo etc. Room above us had what sounded like elephants running across the room while moving the beds around that started at 10pm and continued until 1am. At 10am a knock at the door was the fron... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
HORRIBLE!!! Donot waste your money here! This hotel was previously a American Value (somethingblike that) and recently change companies. People live here so it’s not your normal hotel. I walked in the room to bugs that look like fleas on the floor....walked in the bathroom and a roach was crawling on the toilet! I was disgusted and immediately grabbed my things and got out as fast as I could! They didn’t have any other rooms which I was glad bc I didn’t want to stay but I was able to get a refund. The last at the front desk ... read more
Business response:
Thank you for sharing your experience, Yasma. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We will use your feedback to help us improve and we are terribly sorry that this stay was disappointing to you.
The price for the room was $59.99,I was charged $75 and no pool!
Business response:
Please contact us for details about your bill and sorry we do not provide a pool and you missed having one.
Hotel doesn’t appear to be clean, the floors were dirty and needed to be mopped
Business response:
I'm so sorry to hear that you did not enjoy your stay with us. Thank you for letting us know. We value your feedback and will use it to improve.
An Absolute Dump! If nothing else is available, sleep in your car! Seriously! It's not often we come across a place this bad. The lobby and hallways wreaked of cigarette smoke. When we turned on the room light, cockroaches were crawling up the walls and on ceiling. When I pulled back the sheets to check the bed there were roaches in the bed! It was literally like a scene from a horror movie. We immediately checked out and asked for a refund. To date, they have refused.
Business response:
Please contact us if your billing situation is still not resolved. Thank you.
Hotel is remodeled but everything is ultra cheap Beds are full size, not queen or king and mattresses are the cheapest I’ve seen at a motel in a long time. Linens smelled like cigarettes in a non smoking room. There is no carpet so all noise is heard. Including nightly pleasures noises if you know what I mean.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.