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Extended Stay America Select Suites - Shreveport - Bossier City
- Other
- Bossier City, LA
About this business
Location details
2275 Old Minden Rd., Bossier City, LA, 71112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you like the smell of marijuana in the halls and rooms you will like this hotel. If not, stay away. You can flat forget useful items like hairdryers, cups, coffee, hair conditioner and lotion too.
Business response:
Dear Jennifer, Thank you for taking the time to leave your feedback. Our team strives to provide well-maintained and clean accommodations for every guest. However, we sincerely apologize this was not your experience. Also, we provide kitchenware and items like hairdryers and other toiletries at the front desk, and we are sorry if this was not communicated to you upon check-in. We appreciate your observations so we can address the issues you outlined. We are committed to improving our hotel and hope you will try us again. We ... read more
Dirty.... smells like weed the entire place..everything in this room was broken and the ac blows hot air! The only thing they have is running water! Bed frames are rusted and the mattresses if that what we are going to refer them as were like bricks with springs! Worse place to date!
Business response:
Dear Cody, First and foremost, we would like to offer you our apologies for the inconvenience that you experienced during your stay with us. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are grateful for your patience, and your feedback will be shared to improve future experiences. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Room key had to be replaced three times . That’s ridiculous and dangerous with me being by myself have to wait for someone to come to front desk because they close at night time .
Business response:
Dear Eleanor, Thank you for being our guest and taking the time to evaluate our hotel. Please accept our apologies for the problem with the room key and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. We apologize for the inconvenience, and we are grateful for your patience. We hope to have another opportunity to welcome you back to our hotel soon.Sincerely,Hotel Management
Likes: near food places Dislikes: Filthy mattress, bed sheets dirty, No HEAT, unit in room didn't work, Keys provided to unlock doors don't work, elevate stuck ** the lady who did check in on 02/24 was nice, however morning staff Rude (Billy) advsd that whn I did review to put he was very accomodating
Business response:
Dear Princess, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. On the other side, we are happy that our location pleased you. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely,Hotel Management
Terrible place. Hotel floors were nasty. I walked around my room barefoot and my feet were black. Little things were broken for example, the manager had to come show me how to use the locks on the property which consisted of rapidly inserting your card as fast as you could until it the light turned green. She said all the locks are like that. And every lock was. People slept in the parking lot. They were not chased off. And to top it all off, the Wendy’s next door was robbed at gunpoint.
Business response:
Dear Noah, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you are assured that we will. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Bossier City
How is Extended Stay America Select Suites - Shreveport - Bossier City rated?
Extended Stay America Select Suites - Shreveport - Bossier City has a 3.1 star rating with 1,187 reviews.
When is Extended Stay America Select Suites - Shreveport - Bossier City open?
Extended Stay America Select Suites - Shreveport - Bossier City is open now. It will close tomorrow at 12:00 a.m.