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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Andrey, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Not too happy this stay. My husband and I meet in Mishawaka often as it is halfway between where he works for his job and our home. I was very disappointed with the hotel this stay. The room had a very musty smell. The bedspread was dirty and looked like it had paw prints on it. Someone came up and sprayed Febreeze and changed the bedspread. The stairwell smelled like hot garbage, so we used the elevator to avoid that area. There was also a guest that had a barking dog. The dog barked both nights we stayed. On the second nig... read more
Business response:
Thank you for being loyal to our hotel. We are truly sorry for the cleanliness issue you experienced in your room and that the dog barking disturbed your good night’s sleep. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Also, your feedback has been shared with the housekeeping team in an effort that our future guests never encountered a similar issue. Please visit us again so we can restore your faith in our hotel and provide you all with the ho... read more
Business response:
Bridget, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Superp staff
Business response:
Joseph, thank you for being our guest at Extended Stay America. We are delighted to know you had a great stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management
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Business response:
Thank you for your review of Extended Stay America. We are glad you had a nice time here. However, we are sorry for not meeting some of your expectations. It was our pleasure having you as a guest, and we look forward to your next visit. Sincerely, Hotel Management
Bathroom door knob and towel hook were broken. No soap dishes on sink or in tub. No shelfs in tub.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
One of the many reasons we chose this hotel was for the free breakfast. Maybe I didn’t see it on the website but coffee and a granola bar...or what they call “grab-and-go” is not breakfast. We also chose an Extended Stay because they have kitchenettes which is helpful when you have small kids. I’v never stayed at one where you have to call the front desks to get anything you my need for the kitchen (pots, pans, dishes etc). You even had to calll for a blow dryer. Just a little frustrating.
Business response:
Thank you for taking the time to review your stay with us. We’re sorry you were inconvenienced due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make the in-room amenities available at the front desk rather than leaving them in the suites. We also assure you that we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 4.2 star rating with 661 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.