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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Bathroom floor was dirty, dishes were dirty upon receipt
Business response:
Thank you for staying at our hotel. Although it seems overall you had a pleasant visit, we are sorry for the cleanliness issue you encountered. We value your feedback and have shared it with the housekeeping team so that we can improve our future guest's experience. We hope you consider staying with us again; so that we can provide you with a perfect stay. Sincerely, Hotel Management
Nice big room and layout. Bed dipped down in the middle real bad on one side, tub wouldn’t shut off all the way and only used bar soap in the room.
Business response:
Thank you for choosing our hotel. We are pleased to know you liked the size of your room and had a pleasant stay. However, we are sorry for the issue you encountered in your room. Your feedback will be used as a training tool to improve our service and facilities moving forward. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Anne, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Hilary, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not a pleasant stay. There is no ice maker, grab and go breakfast is a joke. The ac/heating unit didnt keep a comfortable temp. We had to open the windows. But the biggest issue was the bed frame stuck out 4 or more inches from the end of the mattress. I hit my leg about 3 times, ended up with bruises and scrapes on both legs. With not nearly enough room to walk between the bed and the cooling/heating unit. I finally stuck my shoes on the ends to keep from hitting the metal frame.
Business response:
Dear Sandra, thank you for being our guest and for taking the time to share your feedback with us. Our goal is to provide you with comfortable accommodations and we are sorry to have let you down. Thank you for alerting us to the issue with the bed frame. We have our housekeeping team taking a closer look to be sure this is not a hazard moving forward. We hope you will consider giving us another try on a future visit to the area. Thank you for being our guest and travel well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.