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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets when we pulled the covers back were visibly dirty with hairs and crumbs, the floors were dirty, the bathroom was covered with hairs, all of the counter tops were sticky and covered with filth.
Business response:
Thank you for the feedback. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Many dead bugs in Heating/ ac unit was afraid to turn on. Also arrived late on Friday night around 11 pm no Desk Clerk could be found waited 15 minutes foe someone to arrive.
There was a bed bug on the bed I left at 2:30AM and they only compensated for one night not my whole stay. That was the nastiest hotel I ever stayed and would never recommend to anyone. You should remove them from your recommendations they should of reimbursed me for both my nights. Very disappointed in you and the hotel
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
This property has just the bare bones. Everything u need for the room has to be picked up at the front desk. There was no maid service for 2 night stay. The price was $300. NEVER have I paid more than $150 for a room of this quality. I would never stay at this facility again.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to welcome you back soon. Sincerely, Hotel Management
Both beds were broken and the room was somewhat dirty. They made it right by giving is a full refund.
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered in your accommodation. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. It is never our intention to disappoint you in any way, and we hope you will give us a... read more
The room at check in was very dirty. Trash was in the cans. Floors had debris all over.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
The room was a disaster. Had to get a different room. That rooms door was not operable...then the next room was not what I had ordered on Travelocity. Poor experience. Continental breakfast consisted of coffee, granola bars, and oatmeal to ear out of a cup.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and are sorry you did not like our breakfast offerings. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced at the time of check-in. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your stay better.
It smelt awful the entire 5 days we were there. Our room smelled like smoke and the halls like rotting garbage. There were overflowing trash cans in the stairwells that reeked.
Business response:
Thank you for your evaluation. We are very sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.