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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good for price Staff rude at first when check in. clean room. bed small. wasn't at hotel much. there for bikes blues bbq
There were cockroaches, bed bugs, and a drug baggy.
Business response:
Dear Guest, We appreciate your feedback and offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you and your family experienced during your visit. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control teams to prevent their recurrence. We are committed to ensuring a better experience for your future visit. Sincerely, Hotel Man... read more
Druggies outside my window at 2 and 4am
Business response:
Dear Guest, Thank you for bringing this concern to our attention. We regret that your experience was disrupted during the early hours, and we understand how unsettling this must have been. Ensuring the comfort and peace of our guests is always a priority, and we take all feedback seriously. Your comments have been shared with our team so we can evaluate the situation and work toward providing a more secure and restful environment. We appreciate your candor and the opportunity to reflect on areas needing attention, and we hop... read more
Will never stay again
Business response:
Dear Guest, Thank you for sharing your experience. We are very sorry your stay did not meet your expectations. Your feedback has been shared with our team to help us improve. We hope you will consider giving us another opportunity to provide the high level of hospitality we strive for. Sincerely, Hotel Management
The "manager" had a bad attitude, and informed me that even though I had a reservation it didnt matter and that she had overbooked the hotel and they were "first come, first serve"
Business response:
Dear Guest, Thank you for sharing your feedback. Guest satisfaction is always a priority, and we take all concerns seriously. Your comments regarding your recent visit have been shared with our team for review. We value your time and input, and we hope for the opportunity to serve you better in the future. Sincerely, Hotel Management
Very sketchy area. and they 100% have roaches and bed bugs
Business response:
Dear Guest, We appreciate you bringing your concerns to our attention. Guest comfort, safety, and cleanliness are always a top priority, and your feedback has been shared with our team for review. Thank you for sharing your experience, and we hope future visits better reflect the standards we strive to uphold. Sincerely, Hotel Management
The entire room was dirty from the walls to the bedding. If there had been another hotel with availability in the area, we would have left. We went to the store and bought bedding to sleep on. There was never anyone at the front desk during our whole stay. No coffee pot or any other kitchen utensils, not sure why there is a kitchenette in the room? I paid 189.95 for this room, it is not even a $50 a night room. Absolutely disgusting.
Business response:
Dear Marylynn, Thank you for staying with us and sharing your feedback. We are very sorry your accommodations did not meet your expectations, and for any inconvenience you experienced. Although we regret the issues with cleanliness and missing amenities, please know that items such as bedding and kitchen supplies are available at the front desk upon request. Your comments have been shared with our team to address these concerns and enhance the guest experience. We appreciate you bringing this to our attention and hope you wi... read more
ONE COMPLAINT WHEN I BOOKED MY RESERVATIONS FOR 10 DAYS, I UNDERSTOOD THAT THERE WERE NO SMOKING ROOMS AVAILABLE. THAT WAS OKAY BUT WHEN THE MAID CLEANED MY ROOM AND I RETURNED, SHE HAD BEEN SMOKING IN THE ROOM. NOW I HAVE TO HAVE ALL MY CLOTHES DRY CLEANED OR LAUNDERED TO GET THE SMOKE OUT. THIS WILL BE VERY COSTLY. YOUR RATES WERE WONDERFUL BUT IF YOU HAVE TO HAVE ALL YOUR CLOTHES CLEANED, IT'S NOT WORTH IT. YOUR MAIDS SHOULD BE MADE AWARE THAT THEY SHOULD TAKE SMOKE BREAKS IN PEOPLE'S ROOMS! THANK YOU!
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.