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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell walking in the the lobby. Room stunk. Toilet moved shower knobs moved. Bed was uncomfortable.
Business response:
Dear Dustin, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience during your stay. Issues like odors, maintenance concerns with the toilet and shower knobs, and discomfort with the bed fall short of the standards we aim to provide. Your comments are being shared with our team to ensure immediate attention and improvements. We value your input and hope to have the chance to restore your confidence in us during a future visit.Sincerely,Hotel Management
Not recommended Where do I start? Upon arrival it took forever for someone to come and check in…I know people live there but the people above us were very noisy, I felt like they were stomping the whole night. There were 3 of us..and only 2 sets of towels, we asked for some and the lady just said “they were in the dryer” and we still didn’t get any because when we went down no one was there. The pillows smelled, the blankets was like covering up with 2 flat sheets, the beds super uncomfortable…this place needs a lot of updat... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the noise issues and the inconveniences you encountered during your stay. Your comments about the towels, bedding, and comfort have been noted, and we will address them with our team to ensure improvements. We strive to provide a comfortable and welcoming environment for all guests, and we regret that we fell short during your visit. We appreciate your input and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
The building smells like dog urine and smoke. The room was filthy and infested with cockroaches and bed bugs. I witnessed numerous drug deals in the parking lot along with drug use. Do not stay here. This hotel needs to be condemned.
Business response:
Dear Amie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Just stayed for one night. Front desk was unmanned when I tried to check in. Waited about 10 minutes for service when there were housekeeping people with an ear shot of the front desk. No shampoo or other toiletries, just a small bar of soap. I had reserved non-smoking room and received a smoking room. Holes in the paint throughout the room. Definitely not worth the money.
Business response:
Dear Nance, Thank you for your feedback. We apologize for the wait you experienced at check-in and for any issues with the room assignment and amenities. We strive to accommodate all room preferences, and it’s disappointing to hear that we fell short this time. Additionally, we’re committed to ongoing room maintenance to improve our guest experience. Your comments are valuable, and we’ll be addressing these concerns with our team. We hope to welcome you back and provide a much-improved stay in the future.Sincerely,Hotel Mana... read more
The walls wernt even painted lol
Business response:
Dear Christian, Thank you for your feedback! We appreciate your candid observations regarding the condition of the walls during your stay. We take pride in maintaining a welcoming environment, and your comments highlight areas for improvement. Please rest assured that we are in the process of reviewing our facilities to address any maintenance issues. Your experience is important to us, and we hope to provide a more pleasant stay on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.