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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They cancelled on me an hour before check in and still charged me $200.
Business response:
Dear Samantha, We sincerely apologize for the inconvenience you experienced. Being notified of a cancellation so close to your scheduled arrival is understandably frustrating. Since your reservation was made through a third-party platform, we recommend reaching out to them directly regarding any billing concerns, as they are best equipped to assist with charges and refunds. Your feedback has been shared with the appropriate team to ensure smoother experiences in the future. We regret the disruption to your plans and apprecia... read more
They didn't hold my reservation!
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with your reservation. While situations like this are rare, we understand how frustrating it must have been, and your feedback is very important. Please be assured that we strive to accommodate all our guests to the best of our ability and are reviewing this matter internally to help prevent similar occurrences in the future. We truly value your understanding and look forward to welcoming you back for the s... read more
Room has bugs….
Business response:
Dear Kim, Thank you for bringing this to our attention. It is very concerning to hear about the presence of pests in your room, and we sincerely apologize for the discomfort and inconvenience this caused during your stay. Ensuring a clean and sanitary environment is a top priority, and your feedback is being carefully reviewed with the team to address this issue promptly. Measures will be taken to prevent recurrence and uphold proper standards of cleanliness. Your comments are invaluable in guiding improvements, and steps wi... read more
The room was outdated but at least it was clean. The lady at the front desk was rude, and it took 25 mins just to get her to come to the desk to check me in. Had to call three times before she finally showed up.
Dingy and Outdated This place was out dated and stinky. The walls were dingy and the fridge was dirty. It smelled and the bed made weird noises.
Awful, just awful I showed up as a late check-in after calling twice to confirm the process. I stood in the lobby with several others in the same boat and no one came to check us in despite calling as we were told. We all eventually left and had to find alternate lodging at 1 a.m.
Well first of all there wasn’t any curtains in our room . part of the blinds were missing so we had to put a towel over the blinds , roaches in the bedroom and there was a particular musty smell bed not that comfortable
Bad enough I don't even feel like explaining the experience
Roach motel After after check-in, we walked into our room to find roaches all over the wall and floor. The room smelled very musty and dirty.Went to sit down for a minute on the bed and discovered bedbugs on the bed. Immediately left the hotel without staying. Management refused a refund so we were stuck paying for a room that we didn’t even get to stay in because it was so disgusting.
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.