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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell smoke and dirty
Business response:
Dear Juliam,We're sorry your experience fell short of expectations. Maintaining a fresh and clean environment is important to us, and it's concerning to learn about the cleanliness issues you encounter. We'll address these matters with our team to ensure our rooms are thoroughly cleaned, and our standards are upheld. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel ... read more
Gross. Elevator was dirty, the hall and room smelled like pot. The room had roaches, and appeared to be poorly renovated. (Mismatched paint colors, some areas partially painted.) Wouldn’t stay again.
Business response:
Dear Samantha,We sincerely apologize that your stay fell below expectations. Cleanliness and comfort are priorities, and we are disappointed to learn that these standards were not met during your visit. The concerns regarding the condition of the elevator, hallways, and your room, as well as the pest issue, will be addressed with our team to ensure improvements are made. Your comments about the renovation quality will also be reviewed to align with our commitment to providing a better experience. We do hope you will stay wit... read more
The first room the tv was not working.Had to move to second room, broken kitchen faucet, toilet lid broken, bathroom door lock broken, shower curtain rail falling out of the wall, wall molding loose in bedroom area,dirty walls with stains. Woke up at 4:30 am three times from loud guests. Twice woke after midnight from drunk hotel guests!Called staff on service phone nothing was done. Second day cable tv was out of service for over 12 hours!
Business response:
Dear Andrew,We sincerely apologize for the multiple issues you experienced during your stay. A comfortable and quiet environment is essential to a pleasant visit, and we regret that we did not meet those expectations for you. We’re also sorry for the maintenance issues you encountered. These have been noted, and we’ll be addressing them with our team to ensure everything is in proper working order and to ensure better response times and more effective communication with guests during such situations. We hope to have another ... read more
Its a skid row hotel. Mostly dope heads and people fresh out of prison. The rooms look like they use to be nice but years of crackhead abuse makes them look beat. Firts room i stayed in was bug free. Second time i stayed seen 3 little baby roaches over the period i was there. Im single so i stay there but i would not stay if i had a family with me or if i was a woman.
Business response:
Dear Bobby,We sincerely apologize that your experience didn't meet expectations. We understand how important it is for everyone to feel comfortable and secure during their stay, and we'll make every effort to address the issues you've mentioned to ensure a more positive experience for future guests. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Roaches weee everywhere, there were stains on the wall that looked like blood, I slept in the car….
Business response:
Dear Lauren,We sincerely apologize for the issues you encountered during your stay. It's deeply concerning to learn about the cleanliness issues you experienced, and we regret that it led to such a disappointing experience. We understand how unsettling this must have been, and we take your feedback very seriously. Please be assured that we are addressing the cleanliness concerns to ensure these issues do not happen again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience... read more
Never stay here. Room is ok for 50 bucks but its a place for dope heads and people just out of prison to stay at. Walk down the halls and there is people setting in the hall ways with their dogs. The room above me had a dog dragging wooden toys across the floor most of the night. Once the sun came until about 9 am it was nothing but women yelling at their boyfriends to get out of bed and go to work with the guy yelling back to F off followed by dors smamming then the women yelling down the hallway to F off. If this was new y... read more
Business response:
Dear Bobby,We truly regret that your stay did not meet your expectations. We understand the importance of a peaceful, comfortable environment, and we sincerely apologize that your experience was disrupted by noise and disturbances. This is certainly not the experience we strive to provide for our guests. We value your feedback and will take it into consideration as we work to improve our property and services. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide... read more
Disgusting We checked in and immediately noticed that the hotel seemed very run down. The halls smelled like old fry grease and sweat. The room was filthy and had roaches (we took photos). The bed was just a cot style spring frame with a mattress on it. We left immediately, and were told we would be refunded. So far they have not followed through with the refund.
Business response:
Dear Misty,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Staff not very welcoming
Business response:
Dear Clay, We sincerely apologize if our staff did not provide the warm and welcoming experience you deserved. Guest satisfaction is our top priority, and we will address this with our team to ensure better service in the future. Your input is invaluable in helping us improve, and we truly appreciate you bringing this to our attention. We hope to have the chance to provide a more positive experience on your next visit. We look forward to welcoming you back! Sincerely,Hotel Management
No coffee's pot
Business response:
Dear Kristie,We’re sorry for the discomfort caused by the absence of a coffee pot in your room. We understand how important these small amenities are to a pleasant stay. Please rest assured that we will address this concern and work to ensure better availability of essential items in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.